What is a form and how does it work?

[Dr Atul G- LNG]

Hi @harshitaray 

https://youtu.be/WcPON4cnzSM

https://www.servicenow.com/docs/r/platform-user-interface/c_FormFields.html

https://www.servicenow.com/community/servicenow-ai-platform-forum/mastering-form-configuration-in-se...

CC: @BillMartin 

[kalanidhikr]

A Form in ServiceNow is a user interface that displays the fields of a single record, allowing users to create, view, and modify data stored in a table.

A Form in ServiceNow is a page or layout used to view, create, and update records in a table.

Whenever you open any record—like an Incident, Change Request, or User—you are actually looking at a form.

Think of a form as a digital data-entry screen that displays all the fields related to a single record.

If my response helped mark as helpful and accept the solution

[PoonkodiS]

Hi @harshitaray 

In servicenow ,form is used to collect information from users,Request submission,update information.

Examples:

1.Incident form

2.Change request form

Each form is creating one record in the corresponding table.

A form is made of:

• Fields → places to enter data
  (Short description, Priority, Assigned to)

• Sections → group related fields

• Buttons → Save, Submit, Update

• Related lists → show connected records (tasks, approvals)

   

  How Servicenow processes the form:

  Step 1: User fills the form

  • User opens the Incident Form

  • Fills details like:

    • Short description: “Email not working”

    • Priority: High

  • Clicks Submit

  Step 2: Data is sent to ServiceNow

  • When you click Submit, ServiceNow sends the data to the server.

  • The system identifies which table this form belongs to (for Incident Form, it’s the incident table).

• Step 3: Business Rules & Validations run

  • ServiceNow automatically checks rules defined for the table:

    • Mandatory fields: Are all required fields filled?

    • Data validation: Is the data in the correct format?

    • Automatic assignments: Does this type of incident need to go to a specific team?

      Step 4: Record is created in the database

      • The system creates a new incident record in the incident table.

      • Every record gets a unique number (like INC0012345). and get a sysid which is unique for each record

  • Step 5: Workflows & Automation trigger

    • Notifications: Emails sent to assigned IT support or requester.

    • Approvals: If needed, a manager can approve a change.

    • SLA timers start: Tracks response and resolution time.

  • Step 6: User and IT staff can track the incident

    • The requester can see the incident status in My Requests / Incident List.

    • IT staff can update the incident until it’s resolved and closed.

-Poonkodi

[salma98]

A ServiceNow form is a structured interface used to view, enter, and edit data for a specific record in the system.

When you submit it, the form updates the database and can trigger automated workflows, such as sending emails or assigning tasks to a team.