what is data lookup?

[praveensnow9984]

what is data lookup?in servicenow

[glideFather]

ahoy @praveensnow9984,

read this for more details Data lookup Rules

[Rafael Batistot]

Hi @praveensnow9984 

Data Lookup in ServiceNow automatically sets a field value based on other field values, without scripting.

Example:

Category = Hardware + Subcategory = Laptop → Assignment Group = Hardware Support

Think of it as a configuration-based lookup table, instead of hard-coded logic

https://www.servicenow.com/community/servicenow-studio-forum/what-is-a-data-lookup-rule-in-serviceno...

[Ehab Pilloor]

Hi @praveensnow9984,

Data Lookup rules are used to set field values automatically on the Task table and its extended tables (like Incident, Problem, or Change Request) based on specific condition matches.

Refer this post for more details in the Solution: https://www.servicenow.com/community/servicenow-studio-forum/what-is-a-data-lookup-rule-in-serviceno...

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor

[SohamTipnis]

Hi @praveensnow9984,

You can refer to the below documentation for data lookup:

How to Data lookup rules 

Create custom data lookups 

How to Create an assignment data lookup rule 

If you find my answer useful, please mark it as helpful and correct. ‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10