what uis xmatters and who uses it

[VN1]

what uis xmatters and who uses it

[Dr Atul G- LNG]

Hi @VN1 

https://store.servicenow.com/store/app/98bc6fee1b246a50a85b16db234bcb8d

Description

xMatters is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are always working, and rapidly deliver products at scale. Our code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: the happiness of your customers. 

xMatters provides low-to-no-code integrations to hundreds of IT management, security, and DevOps tools, making it easy to create powerful toolchains that resolve incidents faster. xMatters is the primary incident response and management platform for ensuring service reliability and is trusted by leading global companies and innovative challengers. xMatters is an Everbridge Company.

Key features

· Automatically engage the correct on-call resource via push, SMS, email, or voice calls with actionable response options that drive resolution processes forward.

· Auto-create ServiceNow tickets with data insights from your monitoring tools.

· Invite on-call resources across multiple teams to a conference call or targeted chat room via integrations to HipChat and Slack with context from the ServiceNow ticket.

· Return status updates, priority changes, and chat room activity back into ServiceNow for tracking.

· Synchronize your ServiceNow users and groups with xMatters so your on-call schedules and escalations always stay up-to-date with the latest staffing changes.

https://help.xmatters.com/integrations/itmgmt/servicenow-integrations.htm?cshid=ServiceNow