when a problem is created change related incident state to onhold and onhold reason is awaiting caller.
Table:Problem
when to run: After Insert
Script:
var gr = new GlideRecord('incident');
gr.addQuery('problem_id', current.sys_id);
gr.query();
if (gr.next()) {
current.state = 3;
current.hold_reason = 1;
}
I have tried this code,But It is not executing as expected,After creating problem record on related incident form it is showing state as onhold and on hold reason is awaiting problem.
