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4 weeks ago
Working on some improvements in FSM.
Client wants to use the Start Work and Close Complete buttons on desktop UI. The buttons only show up when the user is the assignee of the work order task. I need to make it visible to other fulfillers.
I couldn't find a UI policy that drives that, the UI action condition doesn't have such restriction either.
Does anyone know how the visibility is controlled?
Sys ID for the UI actions are 933bdef31b03200050fdfbcd2c071365, 1e9adef31b03200050fdfbcd2c071356
Solved! Go to Solution.
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4 weeks ago
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4 weeks ago
the UI action condition is driven by State Flows on wm_task table
Check these here and update accordingly
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader