Hello I'm trying to achieve the following requirement. On the incident table, I have a field called 'u_alarm_creation_delay' which is a duration field. I would like a script that goes in all the incidents and do the average of all the duration. I tri...
Hello, Please suggest some inputs and detailing for email to case integration with Service Now.
Hi Everyone, Has anyone encountered this issue before?After my client upgraded their ServiceNow instance, we’ve noticed that approval emails are being automatically triggered to users. However, these emails contain no relevant information—there’s no ...
Hi all,I'm experiencing a strange issue with a calculated field.I have a calculated field using the following script: Ironically, both fields actually show values in the list view now. I created calculated fields for both the Chart Legend and Cal Te...
When I add a "Form" compoment under Body 1 in UI Builder, below error is shown. How to avoid?"Next NeedIt Form" (type is "Glide Form") is one Data resources I added. Why does it affect adding form compoment under Body 1?
Hi Everyone, Does anyone know how to use Agentic AI in a ServiceNow personal developer instance? Also, are there any free Now Learning courses available that include a simulator instance for practicing Agentic AI use cases?Any suggestions or guidance...
So we have created a custom application in servicenow but we want the customer to be able to make a few changes in production regarding a few custom properties. Issue is if we make a local change in production server, then after publishing changes ei...
User Story:As the Employee Center Administrator, I would like to configure to-do filters to allow users to easily select pre-defined filters under the 'My Tasks' page. Acceptance Criteria:This story will be complete when users are able to see the lis...
Role-Based Access & Visibility ControlsDescription: Implement dynamic role-based behavior and visibility of form elements.Acceptance Criteria:Only users with the admin role can edit the Priority field; others see it as read-only.The custom “Work-In-P...
my instance is hibernating and not waling up since 2 days .whats the problem
Hi everyone,I’m currently going through some learning modules on the Now Learning platform, and I'm facing an issue while trying to launch the hands-on lab environment.Whenever I try to start the lab, I see this message on the screen:“We are waking '...
Hi,I have created a simple email notification in our custom table when a task is created in our table. It's an on insert notification. Now the task is created through an ui action . We are noticing that at times the email gets triggered and few times...
Hi Team , After resolving the incident need to hide resolve UI action(no need to visible in form level Resolve ui action after resolve incident) . Please help me .
How to generate report of application services without attached knowledge article and with attach KB. I need to create a report in which users should be able to see which applications services have knowledge articles attached to them and also those ...
