How can I insert a RITM record into the "Related Tasks" related list of an Interaction record? There is a "Create Request" button on the Interaction record, and upon clicking that button, a list of items to request is displayed. Currently, the reques...
How to insert RITM AND REQ on interaction record
Hi , I would have started learning of AI solutions, and Artificial Intelligence with Machine Learning, But unfortunately I couldn't find any practice space for trying those AI solutions Can you please help me to find the practice space in this tool i...
HI All,Im facing issue with mega menu taxonomies. I have 2 taxonomies but only one is visible i.e. IT.I'm using new taxonomy name not employee center - attached the SS. Does this create any issue?And i've attached the screen shots that In Rick and co...
The change request - normal baed on template workflow which i created that should i configure in oob one or should i disable oob one?please suggest.i created one change and set the fields per condition but not triggering the change tasks as designed...
Hello Experts, I have a question regarding Flow Designer in HRSD. I have created a flow based on certain business requirements and have deployed to Prod recently. I am assuming that since the flow is live, there will be active HR cases which are usin...
Is it possible to display only one field option to users in the US location, while making all other options visible to users in other locations?For example, only the wireless option should be visible to the US location users.
Hi all,My business requirement is to add a text beside the service now logo.How to add?Can anyone assist.Thanks in advance.
Hi All,When we go to my requests, we can see requests and incidents those are assigned to us/submitted by us. But my requirement is to get one more form here i.e. Demand form(its from dmn_demand table)How to do that.Can someone assist.Thanks in advan...
I have a requirement asking how agents working in Configurable Workspace can be notified on the platform without receiving emails. The request is that when the Requested For adds a comment to a ticket, the assigned agent should be able to see that a ...
why the caller field on SNOW has stopped showing us all the users when we launch a ticket via our Slack integration application?
Hello, my developer instance is showing offlinehttps://dev299670.service-now.com/api/now/table/incident?Could you help me in that as I used this URI yesterday.
There is no add to visual task board option in my context menu. What should I do?
In system logs we are getting the below error after cloning"Record with sysID does not exist when processing cache flush message2f26128c3bf86210aca3531864e45a28: no thrown error". Can anyone know , what's the reason behind it?
i am try to sending email notification when additional comments changes but here i am getting two notifications in incident table and emails logs as well