Why is my developer instance always redirecting to App Engine Studio (AES) on login?

aayanarain · ‎06-17-2025

Hi everyone,
I’ve created a new ServiceNow developer instance to explore Agile Development, but every time I log in, it automatically redirects me to the App Engine Studio home page. I don’t see the classic platform interface or the left-hand navigation bar, so I can’t access modules like Agile Development, Stories, or Sprints.

I’ve tried going to URLs like /navpage.do or /nav_to.do, but it still redirects me back to App Engine Studio. Is there a way to disable this behavior and open the full ServiceNow platform UI by default?

Any help would be appreciated. Thanks!

Dr Atul G- LNG · ‎06-17-2025

Hi @aayanarain

No need to worry.

Log back into developer.servicenow.com
Go to your profile
On the left side, open the Instance Recreate section
Select Change User Role
Change the user role from AES to Admin
Save your changes
Log out and then log back into your PDI instance

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎06-17-2025

Hi @aayanarain

No need to worry.

Log back into developer.servicenow.com
Go to your profile
On the left side, open the Instance Recreate section
Select Change User Role
Change the user role from AES to Admin
Save your changes
Log out and then log back into your PDI instance

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Mark Manders · ‎06-17-2025

Log in as admin (from the developer portal) and ensure your user has the correct roles.

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark