Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Why trigger rules are not triggering the workflow when conditions are met.

Priya Bonam
Tera Expert

‎04-08-2025 11:39 PM

PriyaBonam_0-1744180606035.png

 

The change request - normal baed on template workflow which i created that should i configure in oob one or should i disable oob one?please suggest.i created one change and set the fields per condition but not triggering the change tasks as designed in workflow.

 

0 Helpfuls
  • 285 Views
1 REPLY 1

Nilesh Pol
Kilo Sage
Kilo Sage

‎04-08-2025 11:42 PM

@Priya Bonam 

You should not disable the OOB workflow right away. you should:

  1. Keep the OOB workflow active for fallback/reference.

  2. Configure your change request to use your custom workflow via condition or template logic.

  3. Make sure your custom workflow is correctly assigned and published, and Start conditions are met.

0 Helpfuls