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Why trigger rules are not triggering the workflow when conditions are met.

Priya Bonam
Tera Expert

‎04-08-2025 11:39 PM

PriyaBonam_0-1744180606035.png

 

The change request - normal baed on template workflow which i created that should i configure in oob one or should i disable oob one?please suggest.i created one change and set the fields per condition but not triggering the change tasks as designed in workflow.

 

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Nilesh Pol
Kilo Sage

‎04-08-2025 11:42 PM

@Priya Bonam 

You should not disable the OOB workflow right away. you should:

  1. Keep the OOB workflow active for fallback/reference.

  2. Configure your change request to use your custom workflow via condition or template logic.

  3. Make sure your custom workflow is correctly assigned and published, and Start conditions are met.

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