Why trigger rules are not triggering the workflow when conditions are met.

[Priya Bonam]

The change request - normal baed on template workflow which i created that should i configure in oob one or should i disable oob one?please suggest.i created one change and set the fields per condition but not triggering the change tasks as designed in workflow.

[Nilesh Pol]

@Priya Bonam 

You should not disable the OOB workflow right away. you should:

1. Keep the OOB workflow active for fallback/reference.

2. Configure your change request to use your custom workflow via condition or template logic.

3. Make sure your custom workflow is correctly assigned and published, and Start conditions are met.