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2 hours ago
I have custome table which has number field and display value is true on that field when non admin user trying search number using * number it's showing no record found but same record is showing when user search with = number and for same user description search is working correctly I have checked below configurations still not working please help me with this if anyone has faced similar kind of issue
1. there is one systempropery which is diabling search i tried to change value to true still not working
2. table levels acls has internal and other role , internal role user already have i have given other role as well still not working
3. I have maked display false for number still same issue
4. There is no query BR is configured on that particular table
Solved! Go to Solution.
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2 hours ago
Please check whether a Query Range (query_range) ACL exists for the custom table. I suspect that there is currently no query_range ACL configured for this table.
If one does not exist, please create a Query Range ACL for the specific table and assign the necessary roles to it.
Also, could you please confirm whether this custom table is extending another table or if it is a standalone custom table?
Regards
Siva
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2 hours ago
things to do
-> check if there is query_range or query_match ACL for that table if not then create a new one
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
Please check whether a Query Range (query_range) ACL exists for the custom table. I suspect that there is currently no query_range ACL configured for this table.
If one does not exist, please create a Query Range ACL for the specific table and assign the necessary roles to it.
Also, could you please confirm whether this custom table is extending another table or if it is a standalone custom table?
Regards
Siva
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2 hours ago
things to do
-> check if there is query_range or query_match ACL for that table if not then create a new one
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
- Check if there are field-level ACLs (like table_name.number) restricting read access for the user's role. Create or update the field-level Read ACL to include the required role.
- Non-admin users might have table read access, but lack explicit field-level Read ACL permissions for the specific number field.
- Refer : Set global text search properties
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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2 hours ago
Thanks @J Siva & @Ankur Bawiskar one query , the query range acl should i createonly for number field or for table level itself?