Work Notes and comments are not showing in activity
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02-03-2025 11:46 PM
Hello Team,
I have created a Custom table on custom application and added work notes and additional comments, Now added them to form with Activity formatter. But I am not able to see the Post button and I am not able to add the fields to activity filter as "Configure fields" option is not visible. I have created sys_property with table added the fields as well but still no luck.
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02-04-2025 02:29 AM
Hi @Community Alums
As it is a custom table so looks like ACL or BR blocking it. Are you in the right view with the right access?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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02-04-2025 02:58 AM
@Community Alums
It should show for admins at least.
Your field type is Journal then Post button should show.
go through this question
How do I get the post button assigned to work notes
If it's not showing for some users then check field level read/write ACLs
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-04-2025 03:04 AM
Hi @Ankur Bawiskar ,
I am the admin and I have added field type as Journal input but still not able to see the Post Button and "Configure Available fields" link on activity filter. I have followed all the steps mention in the post you suggested.
Regards,
Prudhvi
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02-04-2025 03:20 AM
@Community Alums
is your custom table extending task?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
