Work Notes and comments are not showing in activity
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02-03-2025 11:46 PM
Hello Team,
I have created a Custom table on custom application and added work notes and additional comments, Now added them to form with Activity formatter. But I am not able to see the Post button and I am not able to add the fields to activity filter as "Configure fields" option is not visible. I have created sys_property with table added the fields as well but still no luck.
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02-04-2025 04:53 AM
@Community Alums
remove everything from this list when you configure the fields and save
Then add the work notes field again using Configure available fields
This worked for me. if not then logout and login again.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-04-2025 04:57 AM
@Ankur Bawiskar - Another issue I'm facing here is I am not able to see the "Configure available fields" options it self
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02-04-2025 05:01 AM
@Community Alums
as admin?
It worked for me as admin
1) created custom app, custom table within it, not extending task, auditing that table
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-04-2025 05:06 AM
@Community Alums
strange
In my case I didn't create this property, it got created automatically
glide.ui.[custom application table name]_activity.fields
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-04-2025 05:11 AM
@Ankur Bawiskar - Yes, In my case it didn't got created, I have created it.
1. I have admin access.
2. I have created Custom application from App engine Studio.
3. Created custom table which is not extended from TASK table.
4. Audit is enabled for the custom table.
But still not able to see the desired output
Regards,
Prudhiv