Work Notes and comments are not showing in activity

Community Alums
Not applicable

Hello Team,

 

I have created a Custom table on custom application and added work notes and additional comments, Now added them to form with Activity formatter. But I am not able to see the Post button and I am not able to add the fields to activity filter as "Configure fields" option is not visible. I have created sys_property with table added the fields as well but still no luck.

prudhvirajy_0-1738655160094.png

 

 

22 REPLIES 22

@Community Alums 

remove everything from this list when you configure the fields and save

AnkurBawiskar_1-1738673588889.png

 

Then add the work notes field again using Configure available fields

This worked for me. if not then logout and login again.

AnkurBawiskar_0-1738673568967.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Community Alums
Not applicable

@Ankur Bawiskar - Another issue I'm facing here is I am not able to see the "Configure available fields" options it self

prudhvirajy_0-1738673814170.png

 

 

@Community Alums 

as admin?

It worked for me as admin

1) created custom app, custom table within it, not extending task, auditing that table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Community Alums 

strange

In my case I didn't create this property, it got created automatically

glide.ui.[custom application table name]_activity.fields

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Community Alums
Not applicable

@Ankur Bawiskar - Yes, In my case it didn't got created, I have created it.

1. I have admin access.

2. I have created Custom application from App engine Studio.

3. Created custom table which is not extended from TASK table.

4. Audit is enabled for the custom table.

But still not able to see the desired output

 

Regards,

Prudhiv