Workflow change to assign high priority tickets to agents who has low priority tickets

[MJ2025]

How to change the workflow to assign high priority tickets to agents who has low priority tickets irrespective to their capacities in Assignment configuration subflow or in any other workflow

[Mark Manders]

Please share your current assignment setup, because otherwise we would just be guessing and providing you with answers that are of no use to you.

[MJ2025]

I am using the default set and have not modified anything. Can I achieve the requirement of assign high priority tickets to agents who has low priority tickets by changing "Assignment configuration subflow" or any other flow?