You have made changes which will not be saved POP message showing even the changes have been saved

[shivani42]

Hi All,

There is pop message which showing even the changes have been saved. I was working in workspace and tried to edit some record's state and the state updated successfully but when i again tried to update other records it is showing the below message even the changes which i made, have been saved successfully.

Any idea why it is showing the below pop up?

Regards,

Shivani

[Bhuvan]

@shivani42 

Check this knowledge article,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0778402

https://www.servicenow.com/community/itsm-forum/receiving-popup-changes-you-made-may-not-be-saved-ev...

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Ankur Bawiskar]

@shivani42 

may be some client script or UI policy is setting some form field and it's hidden and when you are trying to close it shows that message.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[shivani42]

Hi @Ankur Bawiskar ,

How to find which client script or ui is causing this issue because it seems global to me. I tried to update the alerts in service operation workspace, and it is showing me the same pop up.

Regards,

Shivani

[shivani42]

Hi @Bhuvan  ,

I already checked this property, and it set to false in my instance.

Regards,

Shivani