The October 2026 release brings tasks and approvals into the conversation, gives admins more control over how employees browse topics, and makes it easier to match EmployeeWorks Web App to your brand.
Here's what's new.
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What's launching in October 2026
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- Conversational Tasks and Approvals within EmployeeWorks
Checking what needs your attention now takes one question. Employees ask the EmployeeWorks Web App assistant for their tasks and approvals and get the same list they see on their Tasks and Requests page, including tasks delegated to them and custom task types defined by their organization.
- Ask in plain language: Ask "Show me my tasks" or "What are my approvals?" to see open items assigned to you.
- Narrow the list with filters: Ask for overdue tasks, approvals, or due soon tasks, and the assistant applies the matching filter. Synonyms such as "late tasks" also work.
- Act in split view: Select an item to open it in split view, then complete any action available on that task.
How filter matching works
Filters are conditions your organization sets up for tasks, such as overdue, due soon, approvals, or priority. Employees don't need to know the exact filter name. The assistant matches their request to the filters that are set up.
- Exact match: The request uses the filter's name. "Show me overdue tasks" applies the Overdue filter.
- Synonym match: The request uses a different word with the same meaning. "Show me late tasks" also applies the Overdue filter, and "Show me tasks due this week" applies the Due Soon filter.
- No match: The request asks for a filter your organization hasn't set up. For example, if no Blocked filter exists, "Show me blocked tasks" doesn't return results from a similar filter. Instead, the assistant explains that the filter isn't available and lists the filters employees can use.
- More than one possible match: If a request could mean two different filters, the assistant names both and asks the employee to choose before it returns a list.
Combining filters
- Filters within the same category: "Show me critical or high-priority tasks" returns tasks that match either priority.
- Filters across different categories: "Show me high-priority approvals" returns approvals that are also high priority.
Combining filters from different categories with "or," such as "high-priority or overdue tasks," isn't supported yet. In that case, the assistant asks the employee to pick one.
Employees get a focused view of the work that needs them and can act on it without leaving the conversation.
- Browse Enhancements: More Control and a Cleaner Explore Experience
This release gives admins more control over when Explore appears and refines how employees browse topics on desktop and mobile.
Admin control over Explore
- Explore menu item: Explore now ships as a navigation menu item that is inactive by default, so it doesn't appear until an admin turns it on. To activate it:
- Navigate to All > AI Experience Framework > Menus.
- Open Employee Menu.
- In the AIX Menu Items related list, open the Explore menu item.
- Set the menu item to active. Optionally, update the Order field to choose where Explore appears in the navigation.
- Clear empty states: If no taxonomy is mapped to an experience, employees who open Explore see a clear empty state message instead of a blank page. Empty state and error messages have also been updated across topic pages.
A refreshed Explore page
- New layout: Root topics now appear in a three-column layout with a banner, subtopic pills, and an overflow pill when a topic has more subtopics than fit on the card.
- Show more: The Explore page shows 12 root topics by default. If more are configured, employees select Show more to see the rest.
Easier filtering on topic pages
- Filter pills: When employees filter Support Resources by type, such as articles, a filter pill shows which filter is active, even after the page reloads. Select the close icon on the pill to clear the filter and see all resources for the topic.
- Support Resources design: Resource icons are now center-aligned for a cleaner, more consistent look.
Built for mobile
- Compact topic pages: On mobile, breadcrumbs are hidden, and subtopic pills scroll horizontally under the topic banner so employees reach content faster.
- Faster Explore page: On mobile, the Explore page shows only root topics and hides subtopic pills, which helps the page load faster. Subtopic pills return on desktop.
Admins decide when Explore goes live, and employees get a cleaner way to browse topics on any device.
Refer to Browse and Topic Pages product documentation for additional details.
- Branding and Theming Enhancement: Corner Radius
Matching EmployeeWorks to your brand used to mean editing CSS widget by widget to change how rounded the cards, buttons, and fields looked. With this release, admins can control corner radius across the experience from a single setting in the Admin Console.
The new Corner Radius section, under Branding and Theming, groups visual elements into three categories:
- Boxes: Cards and modals.
- Fields: Buttons, inputs, tabs, and alerts.
- Selectors: Checkboxes and toggles.
Each category ships with a default value, so the experience looks consistent out of the box. When admins update a category, the change applies across the home page, Org Chart, Tasks and Requests, Communications, and other pages.
Admins can also set corner radius for each additional theme. A new theme starts with the values from the main Branding and Theming page, and admins can adjust them to fit each audience without affecting the main theme.
Corner radius controls for the Omnibar are planned for a future release.
Admins can align the shape of EmployeeWorks with their brand in minutes, without touching code.
- Employee Journeys in EmployeeWorks
Employees and managers can now follow their journeys and lifecycle events directly in EmployeeWorks, in one common experience. A new home page widget, a journey list page, and a journey details page show progress, overdue tasks, and the next task to act on, while a Team tab gives managers a view of overall journey progress for the people they support. Employee Journeys requires the Employee Journeys for EmployeeWorks and Employee Slate plugin and is available for HRSD Advanced and Prime customers.
For further details, refer to the Employee Journeys for EmployeeWorks Feature Spotlight.
- Other Updates Across ServiceNow EmployeeWorks and Moveworks
Beyond the web app, recent updates span EmployeeWorks channels, the Assistant, Agent Studio, search, and administration.
Slack and EmployeeWorks channels
- Text Streaming in Slack: Assistant responses stream progressively in Slack, so conversations feel faster and more natural. (Controlled availability)
- Work Objects and Flexpane in Slack: Interactive work objects and a supporting side panel bring richer work experiences into Slack. (Controlled availability)
- EmployeeWorks Mobile App: Native iOS and Android apps let employees search, take action, and get workplace help on the go. (Controlled availability)
- Live Agent Chat: Employees can start and manage a live agent conversation without leaving the Assistant. (Controlled availability)
- Table Visualization: Structured data answers appear as sortable tables, with a preview and the option to download the full dataset as a CSV. (Generally available)
Assistant reliability and response quality
- GPT-5.4 Reasoning Engine: The GPT-5.4 rollout is now complete for organizations on the Basic release track. (Generally available)
- Prevent Duplicate Plugin Actions: Asynchronous plugin actions no longer run twice while the Assistant waits for results, which reduces duplicate records and messages. (Basic release track)
- Authentication Preflight Checks: The Assistant checks authentication requirements before running a user consent action, which helps prevent interrupted or failed plugin runs. (Generally available)
- Context-Aware Toxicity Filtering: Harmful content detection now evaluates the full conversation, which improves accuracy and reduces false positives. (Basic release track)
- Clearer Outcomes for Tool Calls: When a tool call fails or returns no results, the Assistant explains what happened and suggests what to do next. (Basic release track)
Agent Studio and automation
- Version History: Developers can review and revert changes made to Agent Studio assets. (Generally available)
- Permissive Log Redaction: Admins get more control over log redaction, so developers can troubleshoot HTTP actions while sensitive header values stay protected. (Generally available)
- ToolSmith: A guided conversational experience turns business requirements into working Agent Studio automations. (Controlled availability)
- ServiceNow Flows and Actions in Moveworks: Moveworks agents can run existing ServiceNow actions and subflows, so teams don't need to rebuild those automations. (Controlled availability)
- ServiceNow Knowledge Graph on Moveworks: Employees can ask natural language questions grounded in the relationships and context in the ServiceNow Knowledge Graph. (Controlled availability)
Enterprise Search and Brief Me
- Multimodal Support for Brief Me: Brief Me now understands images, diagrams, charts, tables, and screenshots in PDF files, not only their text. (Generally available)
- Data Crawling Updates for Migrated Connectors: Admins can investigate failed source system requests for connectors moved to the updated crawling infrastructure. (Generally available)
Setup, administration, and analytics
- Guided Setup Journey: Admins follow a step-by-step setup experience with estimated completion times, documentation, and direct configuration actions. (Generally available)
- Support for Domain-Separated Environments: Domain-level filtering in the ServiceNow connector enables EmployeeWorks for MSP and domain-separated deployments. (Generally available)
- Moveworks Tools and Platform APIs: Admins can manage and configure the Moveworks platform programmatically. (Limited preview)
- Insights for Custom Agents: Dashboards track the performance, adoption, and usage of custom agents. (Generally available)
Teams get faster, more reliable Assistant experiences across every channel, along with simpler tools to build, manage, and measure them.
For further details on these updates, refer to the product updates on the Moveworks Community.
Get started with EmployeeWorks Web App
EmployeeWorks Web App is available within ServiceNow EmployeeWorks, with new capabilities shipping every month. Explore the Introducing EmployeeWorks Web App, review the Implementation Guide, check the FAQs, and access product documentation to get started.
