How to Send Email without schedule job
We need to send specific users the report as an attachment but the filter condition on the report to be updated dynamically when triggering the email based on certain conditions
Forum Posts
How to implement Sales Agreement in Xanadu latest release (Best Practice)
I am using the latest feature of Sales Agreement (ver 2.0.0). Can anyone give me some steps and best practices for using Sales Agreement? Of course, I have already checked the ServiceNow documentation, but I have still a few questions.https://www.ser...
Authority to edit or delete product offerings, specifications, and characteristics
＊This question is the same as mine and Jun's on the same team. If you can answer, please answer to Jun.https://www.servicenow.com/community/som-forum/authority-to-edit-or-delete-product-offerings-specifications-and/td-p/3112047We are in the process o...
Error happens when Attempting to Create Sales Agreement from Quote
I am using the latest version (FY24Q4 release) of SOMT (Sales and Order Management for Telecom) with OOB.I have been checking this feature since the community announced that it is possible to create sales agreements for configurable and bundled produ...
Resolved! A blank screen is displayed when the “modify” button of product inventory is pressed
I am using the latest version (FY24Q4 release) of SOMT (Sales and Order Management for Telecom) with OOB.I have been checking this feature since the community announced that it is possible to create a Quote from Product Inventory by Modify in custome...
Resolved! Even if a Customer Order is Approved, the state becomes Acknowledged and does not become In-progress
I have updated Sale and Order Management for Telecom (SOMT) to the latest release (FY24Q4).After that, I had issues (e.g. Fallout Occurrence) in my instance, so I repaired the Order Management application and now the order state becomes "Acknowledged...
Resolved! Assignment Option for Manual Approval for Customer Order
In case of Customer Order Manual Approval process, currently there is no provision to assign the approval task to an agent or to a group. What's the recommendation for handling this use case?
Fallout occurs in SOM FY24Q4 release
SOM (sales and order management) latest version (FY24Q4) adds many useful features.We are testing this feature right away with SOMT(sales and order management for telecom), but we were experiencing a Product Order fallout in Bundle Product Offering.-...
Order Management task - Start Date, Due Date and Duration fields populated but not as expected
Hi all,Build name: XanaduBuild date: 10-18-2024_1248 I have defined the decomposition for one product I have specified in the instance. There are several order management tasks that are being created. So far so good.However, I cannot get the desired ...
I can't select Quote table on decision table
When selecting Results for a decision table, the Quote table cannot be selected.Are there any settings I need to make in advance?
Optimal Table for Storing Termination Penalty Information in SOMT
Hi all,We're currently configuring SOMT and need to store information related to termination penalties.Could someone please advise on the best table to use for this purpose?Thank you for your assistance! Build name: Xanadu
Resolved! Recurring vs One Time pricing in the Sales and Order Management
Hi all,Build name: XanaduBuild date: 10-03-2024_2059 I am creating Recurring and One-time pricing for a product offering. Imagine you have a particular product offering that has both Recurring and One-time pricing, as an example:Recurring price: 20$...
Resolved! Question : "Contains" or "Does not Contain" condition against "Journal Input" type field
Hi Community members,I have a question of setting IF condition in Workflow.As above capture, what I want to do is to check by "Contains" against [Quote].[Work notes] field, but I seems not working.If I do the same "Contains" checking against [Quote]....
Enable Order Management in Developer Instance
Hi Guys,Using Washington/Xanadu developer instance. is it even possible to enable Order Management?I cannot seem to find the plugins required to enable OM. I have tried clicking "sync now" still not showing.Following the plugins from here:https://now...
Resolved! Auto heal - Invalid Specification: version information should be matching with the inventory specifi
Hello Everyone, I have an requirement to check auto heal product specification on inventory .Use case 1 - When an order place and it is having product spec, product offering with v1 and same is mapped to product inventory . It is okay & order decomp...
