Product Catalog is not populating in the Product Configurator UI at Opportunity/Quote screens

[Sanyas]

Hello All,

I created and Published a Product Offering Catalog called "Connected Car Services", but it is not populating in the Product Configurator UI at Opportunity/Quote screens even though I have installed the following plugins:
1. Product Catalog Management

2. Order Management

3. Opportunity Management

4. Quote Management

5. Product Configurator

Any insight into this problem would be extremely helpful

[Kenta Koizumi · Accepted solution]

@Sanyas 

I think it seems not to be the issue regarding plugin.

Do you try "Regenerate Catalog Hierarchy Cache" already?

As the following document explains, you need to update a cache when you make a change for catalog especially unit of measure.

https://www.servicenow.com/docs/bundle/xanadu-order-management/page/product/tmt-order-mgt/task/som-u...

[Kenta Koizumi · Accepted solution]

@Sanyas 

I think it seems not to be the issue regarding plugin.

Do you try "Regenerate Catalog Hierarchy Cache" already?

As the following document explains, you need to update a cache when you make a change for catalog especially unit of measure.

https://www.servicenow.com/docs/bundle/xanadu-order-management/page/product/tmt-order-mgt/task/som-u...

[Sanyas]

Hello Kenta,

Even though this option is not relevant to my case but Yes, I have already tried "Regenerate Catalog Hierarchy Cache" option and no results yet.

[RanjaniR · Accepted solution]

@Sanyas 

Do you have any categories with product offerings associated to them for this catalog? The catalog (or a category/sub-category) will not display if it is empty (i.e. does not have any product offerings).

[Sanyas]

Hello Ranjani,
Yes, I have created categories with Product Offerings for this catalog yet it is not displaying