Product Configurator Doesn't Show the Customize Button

[Rose L]

Hi Community, 

I am trying to create a demo in my PDI instance for a customer demo.

I installed the sn_ind_tmt_orm plugin and configured the "Business Computer" and "Power and Cooling (New)" product offerings with characteristics that are supposed to be customizable. The screenshot takes the Business Computer as an example:

However, when I try to order these items, there is only the "Add" button available. Also, when I clicked on the tiles, there is not further action from the system

For the same setting I made in the lab instance, it displays the "Customize" button, or the quantity and the "Add" button. If I click on the tile, the system will open the detail page of the product offering.

Do I need to install any additional plugins or how can I achieve the same UI functions as shown in the lab instance?

Much appreciated!

[ShashankInamdar · Accepted solution]

Hi @Rose L ,

Can you confirm that you have the 'Product Configurator' plugin installed?

If not, can you install and try again?

[Rose L]

Hi @ShashankInamdar ,

Thank you so much for your quick reply. It is working now!

A side question adding to this, given the documentation site does not explicitly mention the plugins one can activate if they are not having a TMT subscription:

May I know if you could also help with my below questions if the customer is only having CSM standard license and now want to add on order management function?

1. Which order management plugin can the customer install? Is it sn_csm_order_mgmt or some new plugins for SOM?

2. Can they still install the 'Product Configurator' plugin?

3. If I install sn_csm_order_mgmt, seems like the lists like 'Characteristics', 'Specifications', 'Offerings', or 'Compatibility Rule' etc. are not added to the CSM/FSM Configurable Workspace. Is this expected or I need to install another plugin?

As this is quite a new module to me, and the resources online is relatively limited comparing to other modules, sorry for so many follow up questions.

[Rose L]

After consulting with the account manager regarding the eligible plugins, I have resolved the issue.

Regarding the installation sequence, the Sales and Order Management - Implementation Guide by NowCreate provides detailed instructions in case anyone has similar questions.

[SamruddhiS]

Hi @ShashankInamdar , We were facing similar issue as we were not able to see 'Customize' button in product catalog for customizing offerings hence we installed Product Configurator plugin however post that we lost catalog view tab altogether (which was visible earlier) and Create button (in Customer Order) is directly taking us to the Order Details tab. Could you please help me understand what might be causing this behavior?