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Regarding order decomposition

WataruS
Tera Expert

Hello community!

If anyone knows anything about order decomposition, please let me know.

 

If a bundled offering is further bundled, an error occurs in order decomposition when creating an order specifying that offering, and no order task is generated.

For other offerings that are not in a multi-tiered structure, order decomposition is performed without any problems.

Is there a specification that prevents order decomposition from working correctly in this multi-tiered structure?

4 REPLIES 4

ShashankInamdar
ServiceNow Employee

Can you please share the Catalog structure - I particularly do not follow when you said "If a bundled offering is further bundled"

Hi @ShashankInamdar 

Thank you for confirming.

 

This refers to the offering circled in red in the attached image.
An error occurs in the order decomposition only when this offering is selected.

 

Ok, thank you for sharing.

Can you confirm,

[1] How does your line items look like?

[2] if you see Product Orders (domain order) created for the offers/specs in question?

Hi @ShashankInamdar 

 

[1] How does your line items look like?

→I have attached a screenshot

[2] if you see Product Orders (domain order) created for the offers/specs in question?

→No product order was created.