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Let's explore new PPM Features of ‘Rome’ Release

With the release of ‘Rome,’ here I compiled few best features of PPM. Now you can create ideas as universal requests. What does it mean to customers? Now end users can raise any kind of request like SR, Case, Idea, etc., all from a single place. Now ...

Fusion of ServiceNow GRC & PPM in Quebec release

Managing Project Risks just became a whole lot simpler! Quebec release offer versatile integration between Project Management and Risk Management to allow for greater risk control over dynamic project scales. Use case: Complex projects often require ...

How we saved cost & bought value to ServiceNow PPM customer

One fine morning, I got a call from the sales team stating there is a new customer inquiry, saying They have PPM implemented by one of the other partners; however, they don’t see benefit & value out of it; hence he needs our help to make it better. T...

Project Portfolio Scenarios

ServiceNow is on track to launch the latest add-on to its portfolio workbench application. The newest update equips the dashboard with Scenarios - a versatile feature enabling portfolio managers to visualize different strategies and their implication...

Eliminating Strategy and Operation Barriers with ServiceNow

It will be easier to understand the IT Business Management arithmetic if we make a hierarchy of the business functions. A simple top-bottom level methodology is adopted, and here is how it works: The top-level: Investment Planning : The top-level inv...

Expected Percent Complete

Hey Everyone I have developed a functionality to include project's Expected Percent Complete on project which helps PMs to calculate the variance of Percent Complete. This can be used on any version since this is completely custom and you will not ha...

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How risk, value and size are calculated in a Demand

This article is about how the risk (score_risk), value(score_value) and size(score_size) are calculated in a Demand, if you are interested on how they are calculated in a Project please click on this article In Demand / Portfolio Workbench the portfo...

How risk, size and value are calculated in a Project

This article explain how risk (score_risk field), value (score_value field) and size (score_size field) are calculated in a project, if you are interested on how they are calculated in a demand please refer to this article Risk, Value and Size are us...

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Import Issues is staying in "Processing" state forever / Import Jira issues webhook events are producing error in designer.

For the Jira projects imported from Jira Application, we have given the option to import the project-related work items using the "Import Issues"  button. And also, in order to achieve bidirectional sync, we have actions triggered to sync the work it...

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