PPM Training - a Video Update

A lot has been happening in the world of training for PPM since my last training blog post. We recently wrapped up the Fuji release update which introduced such impactful capabilities as Ideation, int...

Kelly's SN implementation Blog Post #15

So this is one last catch-up post that comprises of a few weeks. But a big few weeks!In the past few weeks, a break was taken to attend & participate in Knowledge 15! Was really nice to meet some of t...

Use ServiceNow to track legal work? You bet!

Are legal requests similar to IT requests? HR requests? Facilities requests? You bet. Everything as a Service. The Fuji release of ServiceNow includes a useful Legal Service Management application tha...

Kelly's SN implementation Blog Post #14

Kelly's SN implementation Blog Post #14This blog post rolls across a few weeks, with a lot happening over these weeks!SDLCWe got our burndown chart set up so Story pulls the 'Remaining Hours' of all t...

6 tips for using Visual Task Boards

Visual task boards, also known as VTBs, were a new feature that we introduced as of Eureka. To sum them up they are a way to present task based records (either task table itself or tables extended fro...

State your demands!

I'll be honest, one of the best things about working at ServiceNow is being surrounded every day by so many smart people, and that includes coworkers, partners, and customers. The ideas and innovation...

Kelly's SN implementation Blog Post #13

Kelly's SN implementation Blog Post #13OK I've taken a long break from blogging…. I got pregnant (woohoo!) and the first trimester was rough. So my apologies for the delay, but I'm back (watch out!)! ...

Kelly's SN implementation Blog Post #12

Kelly's SN implementation Blog Post #12Phase 1 Updates:We're completing the harder ServiceCatalog UAT. I'm doing deep UAT in my spare time, deeper / more logical than what others are doing. We realize...

Kelly's SN implementation Blog Post #11

Kelly's SN implementation Blog Post #11Overall:Most significant this week is an updated implementation approach for Phases 2 & 3. As we were preparing our SOW for Phase 2, we took note that our Centra...

Enable non-PMs to create projects, but edit only their own projects

Hi guys, I just joined this SIG group and I am happy to share thoughts with you!:)To start off, here is something which I was fighting with lately, in case any of you has had similar needs. I was tryi...

4 Tips for creating custom tables in ServiceNow

Chances are, you are going to need to create a custom table at some point. For example, if you are creating custom applications, you'll need to create a custom table. Tables are a collection of databa...

Changing the appearance of your visual task boards

"There is no harm in repeating a good thing."-PlatoMy blog post last week about viewing your visual task boards seemed to be quite popular, so, in the spirit of Plato, I'd like to bring you another po...

Kelly's SN implementation Blog Post #10

I haven't provided an implementation update in a while, my apologies! Below are updates on our implementation progress. PPM:We're using PPM with our simple Demand & Project setup (not yet using SDLC),...

Video Resources: Business Applications

ServiceNow offers a wide variety of tools to help you increase efficiency and improve organization across your company's departments. This playlist provides overview videos of some of the various tool...