Portfolio Data Model

[X-Post from Portfolio Data Model]This article explains Portfolio data model and how portfolio gets associated to demands and projects. A portfolio is basically collection of related projects and dema...

TechBytes Episode 4: ServiceNow Visual Task Boards

In this episode, Jason Aloia and darrenrichards talk about using visual task boards, an interactive graphical application that makes it easy for teams to manage and collaborate on multiple tasks.Liste...

'Time' Implementation Blog Post

Kelly's 'Time' Implementation Blog PostingWe just rolled out our functionality for reporting time - in PPM and across the rest of ServiceNow (SN). I learned a lot about SN's Time functionality while r...

Implementing Project and Resource Management - Successfully

There is a temptation to focus only on the implementation of the tool and assume as you build it people will come. I recently implemented the Project and Resource modules in ServiceNow replacing multi...

PPM Training - a Video Update

A lot has been happening in the world of training for PPM since my last training blog post. We recently wrapped up the Fuji release update which introduced such impactful capabilities as Ideation, int...

Kelly's SN implementation Blog Post #15

So this is one last catch-up post that comprises of a few weeks. But a big few weeks!In the past few weeks, a break was taken to attend & participate in Knowledge 15! Was really nice to meet some of t...

Use ServiceNow to track legal work? You bet!

Are legal requests similar to IT requests? HR requests? Facilities requests? You bet. Everything as a Service. The Fuji release of ServiceNow includes a useful Legal Service Management application tha...

Kelly's SN implementation Blog Post #14

Kelly's SN implementation Blog Post #14This blog post rolls across a few weeks, with a lot happening over these weeks!SDLCWe got our burndown chart set up so Story pulls the 'Remaining Hours' of all t...

6 tips for using Visual Task Boards

Visual task boards, also known as VTBs, were a new feature that we introduced as of Eureka. To sum them up they are a way to present task based records (either task table itself or tables extended fro...

State your demands!

I'll be honest, one of the best things about working at ServiceNow is being surrounded every day by so many smart people, and that includes coworkers, partners, and customers. The ideas and innovation...

Kelly's SN implementation Blog Post #13

Kelly's SN implementation Blog Post #13OK I've taken a long break from blogging…. I got pregnant (woohoo!) and the first trimester was rough. So my apologies for the delay, but I'm back (watch out!)! ...

Kelly's SN implementation Blog Post #12

Kelly's SN implementation Blog Post #12Phase 1 Updates:We're completing the harder ServiceCatalog UAT. I'm doing deep UAT in my spare time, deeper / more logical than what others are doing. We realize...

Kelly's SN implementation Blog Post #11

Kelly's SN implementation Blog Post #11Overall:Most significant this week is an updated implementation approach for Phases 2 & 3. As we were preparing our SOW for Phase 2, we took note that our Centra...

Enable non-PMs to create projects, but edit only their own projects

Hi guys, I just joined this SIG group and I am happy to share thoughts with you!:)To start off, here is something which I was fighting with lately, in case any of you has had similar needs. I was tryi...