State your demands!

I'll be honest, one of the best things about working at ServiceNow is being surrounded every day by so many smart people, and that includes coworkers, partners, and customers. The ideas and innovation...

Kelly's SN implementation Blog Post #13

Kelly's SN implementation Blog Post #13OK I've taken a long break from blogging…. I got pregnant (woohoo!) and the first trimester was rough. So my apologies for the delay, but I'm back (watch out!)! ...

Kelly's SN implementation Blog Post #12

Kelly's SN implementation Blog Post #12Phase 1 Updates:We're completing the harder ServiceCatalog UAT. I'm doing deep UAT in my spare time, deeper / more logical than what others are doing. We realize...

Kelly's SN implementation Blog Post #11

Kelly's SN implementation Blog Post #11Overall:Most significant this week is an updated implementation approach for Phases 2 & 3. As we were preparing our SOW for Phase 2, we took note that our Centra...

Enable non-PMs to create projects, but edit only their own projects

Hi guys, I just joined this SIG group and I am happy to share thoughts with you!:)To start off, here is something which I was fighting with lately, in case any of you has had similar needs. I was tryi...

4 Tips for creating custom tables in ServiceNow

Chances are, you are going to need to create a custom table at some point. For example, if you are creating custom applications, you'll need to create a custom table. Tables are a collection of databa...

Changing the appearance of your visual task boards

"There is no harm in repeating a good thing."-PlatoMy blog post last week about viewing your visual task boards seemed to be quite popular, so, in the spirit of Plato, I'd like to bring you another po...

Kelly's SN implementation Blog Post #10

I haven't provided an implementation update in a while, my apologies! Below are updates on our implementation progress. PPM:We're using PPM with our simple Demand & Project setup (not yet using SDLC),...

Video Resources: Business Applications

ServiceNow offers a wide variety of tools to help you increase efficiency and improve organization across your company's departments. This playlist provides overview videos of some of the various tool...

Kelly's SN implementation Blog Post #9

PPM:Now that we have the requested projects in the Demand Management module & in-flight projects in Project, we now need to make sure everyone knows how to keep that info updated in ServiceNow. I crea...

Kelly's SN implementation Blog Post #8

Kelly's SN implementation Blog Post #8PPM Setup Updates — Week 2 of 2 for getting Demand Management & a bit of Project set upFriday was the deadline to have our PPM functionality set up in the Demand ...

BLOG post #2 - "NOW on NOW — Using Demand Management at ServiceNow"

How it is going:Following up on my previous entry, we are still working towards the items below and still dealing with some of the same issues. Here is how it is going… Need = Prioritize the requests ...

Kelly's SN implementation Blog Post #7

PPM Setup Updates We just finished week 1 of 2 of our big scramble to get some PPM functionality set up (in what must be record time) to empower leadership to have more involvement in ranking the requ...

Kelly's SN implementation Blog Post #6

Quick note on where we are: We're about half way through Phase 1 of implementing ServiceNow, which is for Incident, Problem, Service Catalogue, Knowledge, & Timecards. We don't yet have a go-live date...