Kelly's SN implementation Blog Post #5
Requirements & Process DiscussionsThis week we kicked off our implementation consultant-led discussions to determine our future processes for incident management and for requesting hardware/software/o...
Blog Articles
Kelly's SN implementation Blog Post #4
Well, we made it halfway through one 'decisions' meeting on Monday, and then decided to instead have our implementation consultants AOS facilitate these discussions. Too many questions came up about S...
Kelly's SN implementation Blog Post #3
This week on our SN implementation has been primarily comprised of taking care of random side-needs & getting planning moving. There are all these little things a SN project manager probably couldn't ...
BLOG Intro - "NOW on NOW — Using Demand Management at ServiceNow"
Who we are:My email signature line reads, "Director — Business Process Management". I'm not a "certified" Project or Program Manager. I'm a process designer currently working on internal processes at ...
10 Things I love about PPM...
As recently announced, our ServiceNow Education Services team has introduced a new PPM course -https://www.servicenow.com/community/in-other-news/servicenow-education-services-team-introduces-project-...
Kelly's PPM Blog Post #2
SN Blog post 2We all survived meeting-palooza for our ServiceNow (SN) planning sessions. Last week I posted the meeting itinerary - 3 complete working days of sessions in one week. I was happy to see ...
Blog Post #1 — Our plan for planning, selecting an Agile tool, and setting up the PMO
Well, it's "T minus 1" you could say for getting started with planning for our ServiceNow project. We fit the picture of those memes that mock corporate America's planning discussions for planning ses...
PPM Blog Intro, 'where we stand'
This will be the first of what I hope to be a weekly blog. This will be an honest reflection of my current journey to set up another IT PMO while also kicking off the implementation of ServiceNow at m...
A Future Role for IT: Managing Service Relationships Inside and Outside the Enterprise
Every department in the enterprise is a service provider. But while service relationships are well defined and automated within the IT organization — thanks to IT best practice frameworks and fit-for-...
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