"There is no harm in repeating a good thing."-PlatoMy blog post last week about viewing your visual task boards seemed to be quite popular, so, in the spirit of Plato, I'd like to bring you another po...
I haven't provided an implementation update in a while, my apologies! Below are updates on our implementation progress. PPM:We're using PPM with our simple Demand & Project setup (not yet using SDLC),...
ServiceNow offers a wide variety of tools to help you increase efficiency and improve organization across your company's departments. This playlist provides overview videos of some of the various tool...
PPM:Now that we have the requested projects in the Demand Management module & in-flight projects in Project, we now need to make sure everyone knows how to keep that info updated in ServiceNow. I crea...
Kelly's SN implementation Blog Post #8PPM Setup Updates — Week 2 of 2 for getting Demand Management & a bit of Project set upFriday was the deadline to have our PPM functionality set up in the Demand ...
How it is going:Following up on my previous entry, we are still working towards the items below and still dealing with some of the same issues. Here is how it is going… Need = Prioritize the requests ...
PPM Setup Updates We just finished week 1 of 2 of our big scramble to get some PPM functionality set up (in what must be record time) to empower leadership to have more involvement in ranking the requ...
Quick note on where we are: We're about half way through Phase 1 of implementing ServiceNow, which is for Incident, Problem, Service Catalogue, Knowledge, & Timecards. We don't yet have a go-live date...
Requirements & Process DiscussionsThis week we kicked off our implementation consultant-led discussions to determine our future processes for incident management and for requesting hardware/software/o...
Well, we made it halfway through one 'decisions' meeting on Monday, and then decided to instead have our implementation consultants AOS facilitate these discussions. Too many questions came up about S...
This week on our SN implementation has been primarily comprised of taking care of random side-needs & getting planning moving. There are all these little things a SN project manager probably couldn't ...
Who we are:My email signature line reads, "Director — Business Process Management". I'm not a "certified" Project or Program Manager. I'm a process designer currently working on internal processes at ...
As recently announced, our ServiceNow Education Services team has introduced a new PPM course -https://www.servicenow.com/community/in-other-news/servicenow-education-services-team-introduces-project-...
SN Blog post 2We all survived meeting-palooza for our ServiceNow (SN) planning sessions. Last week I posted the meeting itinerary - 3 complete working days of sessions in one week. I was happy to see ...
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Strategic Planning Workspace, Planning Calendar Cr...
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ServiceNow Plugin Activation Failure
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Data Segregation Options in SPM
