How it is going:Following up on my previous entry, we are still working towards the items below and still dealing with some of the same issues. Here is how it is going… Need = Prioritize the requests ...
PPM Setup Updates We just finished week 1 of 2 of our big scramble to get some PPM functionality set up (in what must be record time) to empower leadership to have more involvement in ranking the requ...
Quick note on where we are: We're about half way through Phase 1 of implementing ServiceNow, which is for Incident, Problem, Service Catalogue, Knowledge, & Timecards. We don't yet have a go-live date...
Requirements & Process DiscussionsThis week we kicked off our implementation consultant-led discussions to determine our future processes for incident management and for requesting hardware/software/o...
Well, we made it halfway through one 'decisions' meeting on Monday, and then decided to instead have our implementation consultants AOS facilitate these discussions. Too many questions came up about S...
This week on our SN implementation has been primarily comprised of taking care of random side-needs & getting planning moving. There are all these little things a SN project manager probably couldn't ...
Who we are:My email signature line reads, "Director — Business Process Management". I'm not a "certified" Project or Program Manager. I'm a process designer currently working on internal processes at ...
As recently announced, our ServiceNow Education Services team has introduced a new PPM course -https://www.servicenow.com/community/in-other-news/servicenow-education-services-team-introduces-project-...
SN Blog post 2We all survived meeting-palooza for our ServiceNow (SN) planning sessions. Last week I posted the meeting itinerary - 3 complete working days of sessions in one week. I was happy to see ...
Well, it's "T minus 1" you could say for getting started with planning for our ServiceNow project. We fit the picture of those memes that mock corporate America's planning discussions for planning ses...
This will be the first of what I hope to be a weekly blog. This will be an honest reflection of my current journey to set up another IT PMO while also kicking off the implementation of ServiceNow at m...
Every department in the enterprise is a service provider. But while service relationships are well defined and automated within the IT organization — thanks to IT best practice frameworks and fit-for-...
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Strategic Planning Workspace, Planning Calendar Cr...
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ServiceNow Plugin Activation Failure
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Data Segregation Options in SPM
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Technical Debt: A Hidden Blocker to Business Trans...
