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Jon Lim
ServiceNow Employee
ServiceNow Employee

Now more than ever, organizational offerings must be tailored to meet the evolving needs of their customers, especially with the introduction of Gen AI. Leaders are continuously looking to address key challenges faced by large-scale enterprises, such as optimizing efficiency, fostering strategic alignment, and enhancing collaboration.  

 

The Strategic Portfolio Management (SPM) Q2 2024 Store release offers Now Assist AI features and updates that continue to underscore the product commitment to driving productivity and strategic alignment in today's competitive business landscape. This release also introduces Collaborative Work Management (CWM), a lightweight tool that equips all workers with an integrated and intuitive place for collaboration, tracking and planning. 

 

Now Assist for SPM features offer a comprehensive solution to empower efficiency and streamline feedback analysis and demand creation processes. Now Assist for SPM enables enterprise organizations to not only reduce time spent on manual tasks but also to focus more effectively on strategic initiatives. This enhancement aligns with the overarching goal of maximizing productivity while maintaining agility. 

 

Enterprise Agile Planning has also been updated to introduce a suite of features tailored to enhance strategic alignment and improve user experience across all levels of agile structures. The introduction of a dedicated "Home" tab equipped with dashboards and metrics facilitates informed decision-making, enabling organizations to track progress, identify issues, and mitigate risks proactively. Moreover, the seamless connection to Objectives and Key Results (OKRs) and Sprint goals ensures that work items are aligned with strategic objectives, driving impactful progress across the organization.  

 

In addition, the enhancements in Goal Framework, Project Program lens, Resource Management workspace, and Documents in project workspace collectively contribute to streamlining workflows, optimizing resource allocation, and centralizing project-related information. Whether you need additional views on the work being completed, or more efficient control of targets and goals, you can manage it in all SPM.  

 

For organizations that do not have a centralized collaboration tool, doing cross-functional work may often be completed in lists, spreadsheets or even notebooks. This can lead to a myriad of risks and an array of disconnected tools. With the introduction of CWM, knowledge workers can plan, visualize, and collaborate on work with their teams, all without admin support.  

 

Now Assist for SPM

Feedback Summarization

GenAI - Feedback Summary Example 2.png

Now Assist for SPM facilitates organizations in expediting the delivery of value that aligns with strategy and meets customer demands.   

  • Accelerate analysis through summarized feedback, reducing time in analysis, enabling quicker insights & actions 
  • Organizations can then prioritize and take the summarized product feedback back to their teams to deliver items that deliver the most value
Demand Creation

GenAI - Demand Creation Initiation (1).png Empower efficiency and streamline feedback analysis and Demand Creation with Now Assist. 

  • Enhanced user engagement though Now Assist driven Demand Creation offering personalized and efficient experience  

  • Increase productivity by minimizing effort and time spend on manual tasks and allowing teams to focus on strategic initiatives 

Enterprise Agile Planning Enhancements

EAP - Metrics & Dashboard (Team Level).png

Utilize integrated dashboards and metrics on the "Home" tab for streamlined progress tracking, risk identification, and informed decision-making across Agile operations. 

  • “Home” tab with dashboards & metrics to track progress, identify issues & risk, and make informed decisions at each level of Agile Structure​ 
  • Maximize strategic alignment with assignment of work items to Goals/OKRs, and drive impactful progress through connection to sprint goals​ 
  • Usability enhancements across Enterprise Agile Planning improve user experience in navigation, planning boards, Kanban Personalization and EAP Backlog​ 

Goal Framework Enhancements

SPW - Align Work to Target Context Menu.png

Empower strategic planning with seamless alignment of work and enhanced user experience. 

  • Align work to key-results in addition to Goal for quantifiable Targets and streamlined visibility​ 
  • Efficiently manage and navigate associated work items to Targets with intuitive search and viewing options​ 
  • Enhanced user experience with goal target pairing, pinned columns in List view for Goals, and easy contributor roll-over to new Targets​ 

SPW: Project Program Lens

SPW - New Lens.png

Program and Portfolio Managers can now plan projects by programs out-of-the-box, reducing time in customization and providing more cost efficiency. 

  • In addition to the Project Portfolio Lens, SPW has an OOB Project Program Lens for PPM customers and to ensure hierarchy fit

Resource Management Workspace Enhancements 

RMW - Reassign work Dialog Box.png

Optimize resource management with streamlined task reassignment, which fosters agility and informed decision making. 

  • Simplify task delegation from a central hub, reducing administrative overhead and enhancing productivity​ 
  • Streamline task reassignment with intuitive interactions, minimizing manual input and optimizing workflow efficiency​ 
  • Adjust resource allocations seamlessly within the grid, fostering agility and real-time responsiveness 

Docs” in Project Workspace

PW - Docs in PW.png

Centralize and collaborate on all project-related information.  

  • Provide a centralized hub for streamlining workflows​ 
  • Ensure organized documentation for enhanced productivity​ 
  • Foster team member collaboration through real-time edits​ 

To get more information, review the release notes, then schedule a meeting and demo with your account team, or contact us here. 

   

If you want to learn more about these features, check out the Strategic Portfolio Management community blog site or the Collaborative Work Management community product hub. 

 

For more information on Strategic Portfolio Management, visit the product page and for more information on Collaborative Work Management view the product page.