Add cancel button in a Demand when in Draft State only

[GB14]

We need to add the "Cancel Demand" button to a demand form. 
Canceled state is not available oob so we created the state manually. 

We want a popup to confirm and then request canceled.

What would be UI action script to add the button?  

[GB14]

We are trying to avoid Delete button.

[Naveen Sagar S1]

Hi Gurbir,

This link will help you.

https://community.servicenow.com/community?id=community_question&sys_id=73638b25dbd8dbc01dcaf3231f96...

Thanks

Naveen

[Jaspal Singh · Accepted solution]

Hi Gurbir,

You can create a UI action from System UI >> UI Action named Cancel on Demand (dmn_demand) as below.

function callme() {
    var ans = confirm('Are you sure you want to cancel the request?');
    if (ans == true) {
        g_form.setValue('state', '5'); //suppose 5 is state value for Cancel that you have created
    } else {
        return false;
    }
    gsftSubmit(null, g_form.getFormElement(), 'confirmcancellation');
}

serverside();

function serverside() {

    current.update();
    action.setRedirectURL(current);
    gs.addInfoMessage('Demand has been cancelled');
}

Kindly ensure you have additional state choice created & if so pass in the script accordingly. 

[GB14]

Hello Jaspal, 

I added a process flow and state called Canceled (state value 12)

after i hit "cancel" i see the state changing from "Draft" to "Canceled" but when i go back to demand to double check, its reverted back to Draft. 

function callme() {
var ans = confirm('Are you sure you want to cancel the Demand?');
if (ans == true) {
g_form.setValue('state', '12');
} else {
return false;
}
gsftSubmit(null, g_form.getFormElement(), 'confirmcancellation');
}

serverside();

function serverside() {

current.update();
action.setRedirectURL(current);
gs.addInfoMessage('Demand has been cancelled');
}

[Jaspal Singh]

Add

current.state='12'; just before current.update(); & it should work