Assigned To field will not populate based on Assignment Group for Project Task

etobia
Kilo Expert

This works flawlessly in Incident, Request, and Change. However, when i create Project Task for Project, look up for Assigned To field is empty when a Assignment Group is selected. Any thoughts???

1 ACCEPTED SOLUTION

Michael Fry1
Kilo Patron

There is an out of the box Dictionary Override on Project Task table. If you want to be dependent upon Assignment Group, you need to remove the override:



Screen Shot 2016-08-26 at 5.35.20 PM.png


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9 REPLIES 9

Basically that the Users has the role that is the default for Project Tasks, which is it_project_user.


If you have that role, then your name will appear in the assigned to field.


System log shows you the messages from the Script Includes ProjectManagementUtils


Anurag Tripathi
Mega Patron
Mega Patron

I am very positive that it is the dependency which us broken here. Assignment group n assigned to fields are dependent on one another. Make the reference qualifier false.



Also make sure users have appropriate roles. I worked on ppm on Dublin, not sure what all new have been added.


-Anurag

Hi Anurag,



Yeah..that was the issue. I set the qualifier to false and it fixed the issue i was having.


Cool mate..please mark this post answered and close the loop


-Anurag

Balaji39
ServiceNow Employee
ServiceNow Employee

There is an OOB reference qualifier to display only users with it_project_user role in the assigned to field. If you select an assignment group, only group members with it_project_user role will be listed.