Assistance needed to report on VIP incidents
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-24-2016 08:58 AM
How do others report on incidents that are associated with VIPs? We have a need to create a report for seeing all open incidents that have a VIP as the caller. Has anyone created this report? If yes, please share how the report was created.
Thank you,
Judy
- Labels:
-
Enterprise Release Management

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-24-2016 09:02 AM
Hi Judy,
This should be pretty easy using a feature called "dot walking.
They key is to choose "Show related fields" from the field chooser.
From there, you can drill in to the fields on the caller record, like VIP and create a filtered report for VIP (or any other attribute you wish)
https://wiki.servicenow.com/index.php?title=Dot-walking
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-28-2017 01:42 AM
Hi Chuck,
I'm trying to create the same report, unfortunately I don't fully understand your instructions, which boxes are you working within? The "add filter condition" section of the report? I can't get mine to behave similarly.
Could you zoom out with your screenshots so I can see where you are clicking these options please? I am on Istanbul.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-28-2017 08:30 AM
Hi John,
Yes, this is in the condition builder within the report. 7 months ago on my reply... the screenshots would have been from Istanbul.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-28-2017 08:38 AM
Hi Judy,
https://your_instance_name.service-now.com/incident_list.do?sysparm_query=caller_id.vip%3Dtrue
use this filter to get what you need