Assistance needed to report on VIP incidents

itjudyhurst
Tera Expert

‎10-24-2016 08:58 AM

How do others report on incidents that are associated with VIPs?   We have a need to create a report for seeing all open incidents that have a VIP as the caller.   Has anyone created this report?   If yes, please share how the report was created.

Thank you,

Judy

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Chuck Tomasi
Tera Patron

‎10-24-2016 09:02 AM

Hi Judy,



This should be pretty easy using a feature called "dot walking.



They key is to choose "Show related fields" from the field chooser.


find_real_file.png



From there, you can drill in to the fields on the caller record, like VIP and create a filtered report for VIP (or any other attribute you wish)


find_real_file.png


find_real_file.png






https://wiki.servicenow.com/index.php?title=Dot-walking


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mrjohn
Giga Contributor
In response to Chuck Tomasi

‎09-28-2017 01:42 AM

Hi Chuck,


I'm trying to create the same report, unfortunately I don't fully understand your instructions, which boxes are you working within?   The "add filter condition" section of the report?   I can't get mine to behave similarly.



Could you zoom out with your screenshots so I can see where you are clicking these options please?   I am on Istanbul.


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Chuck Tomasi
Tera Patron
In response to mrjohn

‎09-28-2017 08:30 AM

Hi John,



Yes, this is in the condition builder within the report. 7 months ago on my reply... the screenshots would have been from Istanbul.


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sethivarun
Kilo Guru

‎09-28-2017 08:38 AM

Hi Judy,


https://your_instance_name.service-now.com/incident_list.do?sysparm_query=caller_id.vip%3Dtrue



use this filter to get what you need


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