Occasionally we get Service Requests that really should be entered as Demands as part of SPM. What are the best practices for getting service requests out of the operational queue and into the demand queue? ThanksFrancis
Our IT organization is introducing Demand management to our ServiceNow work intake process. Until recently, our IT Service teams have used the RITM and Incidents as our method of work intake. From a RITM we would create FETR if development/config...
Hello Community, We installed the Enterprise Architecture application and we are working on populating the TRM product list in the Technology Portfolio section of the application. We ran the OOB job called "Populate TPM Discovered Technologies and L...
Hello all, I have a request that is requiring auto filling/selecting the resource plan on users time sheets when task work time cards are added. For example, if you add a time card to a time sheet from the 'Other' category (Admin, Meeting Time Off, e...
Has anyone explored how pm_project_template_config rows are used by the Project Template engine? I’d like to validate how GlideProjectTemplate.apply() from the Script Include ProjectTemplateAjaxService respects—or doesn’t—Project Template Configurati...
Dear All,We are using Yokohama SPM - Strategic Portfolio Management - and want to use Resource Plans/Resource schedulingOur users want to be able to add non-human resources e.g. equipment and be able to add them to project plans and do scheduling and...
I am trying to change the category associated with tickets. For example, when you select add a time sheet on a SCTASK in the portal, it creates an entry and automatically assigns it to the "Task work" category. We would like to change this to a custo...
We are currently implementing the Resource Management Workspace for our organization. We noticed that whenever we are creating Resource Assignment system is creating resource plan in allocated state directly even if the Resource Assignment is not App...
Hi everyone,I'm facing an issue where, after all stakeholders have approved the project and it moves from G0 to G2, the phase field takes time to update. However, the email notification is triggered immediately, before the phase field reflects the co...
We're preparing our migration to the SPW & Capacity workspaces and our process owners are asking for data on 'who' is currently using the legacy workspaces. I have been unable to find any information or table data that would help indicate 'who' and ...
I'm trying to build a report in ServiceNow that shows how much business time (SLA time) each developer has consumed today, regardless of whether the:SLA started today, orThe story/stage (e.g., "In Progress") began today on an older task.The standard ...
While developing a UI Action intended to redirect users to an external site, we initially implemented the redirection using the window.open() method. This approach had worked successfully in our previous developments. However, during today's implemen...
Hi everyone,how do i add more fields into the popup that appears after clicking on the new button in the project workspace.I cannot seem to find this new button on the Project Workspace UI Builder either.thanks.
Within the resource_aggregate_monthly we have the breakdown of: Availability Capacity Non-project Time Project Allocated Non Project Actual Project Actual Project Confirmed For capacity in particular what is the trigger for a resource to appear on th...
Hi everyone,I'm trying to trigger a Flow in Flow Designer when a Project is created from a specific Project Template.We are not using Assignment Groups to distinguish which user created the project, but we do have a custom form view used by certain u...
