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User Experience Analytics

Good morning,we have a ServiceNow Portal that contains Knowledge Articles and files (the files are stored in ServiceNow). Knowledge Article ISMS management When user updates a knowledge article and saves it in SN, the SN database shall record:Last Up...

RS7 by Tera Contributor
  • 221 Views
  • 1 replies
  • 0 helpfuls

Planned end date calculation issue on certain Projects

I need some help figuring out how the Planned end date is being calculated for some of the projects in our environments. It's my understanding that for projects without an Actual start date (i.e. those in a Pending state), the Planned end date is the...

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How to assign schedule automatically ?

I have a requirement where a new user is created or updated with pps_resource role, we need to add resource management schedule to the usercan someone help me create a BR code role: pps_resource ( 8cd72e3193f3220064f572edb67ffb42 )schedule: Resource ...

prash4 by Tera Expert
  • 246 Views
  • 1 replies
  • 0 helpfuls

Resource assignment tab is missing for SPW workspace

Please take a look at the screenshots. One comes from client's instance and as you can see the "Resource assignment" tab is missing.    It's present in my pdi (second screenshot).  I checked the views on my PDI to check if resource assignment was add...

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Damian Gul by Tera Contributor
  • 565 Views
  • 7 replies
  • 0 helpfuls

HR Group Approvals based on locations

Hi I have a requirement where the Approvals should be triggered to certain group members based on company and location .Example We have a group and certain members of that group should receive approval request based on location and company Id.

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Resolved! Create Dashboard with CWM Task and CWM Board.

I would create a Dashboard (under Dashboard Analytics) to show all the CWM Tasks but restrict those tasks only to a particular CWM Board.I don't find the relation between CWM Task and CWM Board.

Campaigns - Innovation Management

Hi, How to manage campaigns in ServiceNow - Idea Management? E.g. Sending an email to all recipients with a link to the "Create new Idea" form in the Idea Portal; in the form I imagine a new custom field called "Campaigns" from where the users can as...

Tommaso2 by Tera Expert
  • 423 Views
  • 2 replies
  • 0 helpfuls

Resolved! ServiceNow to Jira Integration

Hi Everyone, We are working on implementing ServiceNow - Jira integration using spokes. We have established the connections and tested it.We are able to create project/update projects in Jira. We recently had another ask from the client where we are ...

Resolved! Project Workspace - Unable to load menu

Hello,We experience after opening the Project in the Project Workspace, the L2 menu is not displayed and the below message is present: Unable to load menu, Please navigate to project from home page.Anyone experienced the same /could advise what to do...

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Alpa82 by Tera Expert
  • 491 Views
  • 1 replies
  • 1 helpfuls

Create new resource card not visible

Hi,  we've run into an issue when trying to set-up portfolio and resource management. For some reason, the create resource card view is not visible in resource management workspace, even though the user has both resource_user and resource_manager rol...

Tanja Holm by Tera Expert
  • 461 Views
  • 5 replies
  • 1 helpfuls