Atlassian Jira Integration for Agile Development - Non-Closed issues only
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08-14-2023 12:55 PM - edited 08-15-2023 11:34 AM
We want to move from Jira to ServiceNow Agile Development. We are looking at using Atlassian Jira Integration for Agile Development store app to import the data. However we only want to pull in records that are not closed in Jira. Is there anyway to do this? Right now it looks like I can only choose a date range and that is pulling in everything. I just need records in an open state. The main reason for this is that it sets the closed date to the day it was imported and we don't want to skew data in PA.
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08-29-2023 09:28 AM
Hi Brian
If you only want to import records that are not closed in Jira to avoid skewing data in PA, you might face some limitations with the current functionality.
Luckily there are tools out there that can help you. For example, Exalate, where you can through the use of a trigger, decide which tickets are going over from Jira to Servicenow.
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08-29-2023 10:00 AM
Thanks for the feedback I will look into this. I wonder if they will give a better price so as we only want to do a one time import so we can get ride of JIRA all together. I was trying to find a solution that would not cost anything and since I have the licensing for store app at not additional cost I was hoping I could use that.
