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Resolved! To Identify Groups with no Activity in ServiceNow

Hi, We have a recent requirement. From our ServiceNow prod instance, we have to get a list of groups which are active but with no activity. These groups will be planned to removed. For Example: In incidents which are opened from January 1, 2018 till ...

Raagavi K by Tera Contributor
  • 1778 Views
  • 7 replies
  • 3 helpfuls

How to get Sum of related list field values

In project table i have a cost plan table as a related list where i need sum of all Total planned cost (highlighted in screenshot) values to be clubbed together and store it in a value for another calculation. can you guide me on this how to do it? T...

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Tharun Neeli by Kilo Contributor
  • 1050 Views
  • 1 replies
  • 1 helpfuls

Resolved! Make field mandatory when state changes

Hi community, I want to make this field 'Solution description' as mandatory when in State: Pre-Project Activities. Where do I need to insert code? business rules or client script are the best practices to achieve this ? Please help with the code. Tha...

Nur1 by Tera Contributor
  • 1346 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to map existing field to new field ?

Hi community, I need to map from u_pillar to new field u_gt_pillar in sys_user table. For example, I want to map BU - BE - Group CEO from u_pillar according to its GT Pillar is GSD-BE. I need to ensure any changes in Pillar field will auto refresh/ u...

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Nur1 by Tera Contributor
  • 1229 Views
  • 16 replies
  • 1 helpfuls

How is the Percent Complete calculated for a Program in ITBM?

We have about 6 Programs created in our London instance.  One of our Programs includes only 1 project. This project presents a Percent Complete value of 34%. However, the Program which holds this project presents a Percent Complete value of 0%. Can a...

Resolved! Program Planned End Date is not editable.

One of our program managers identified an issue where the program manager is unable to change the planned end date. I found this thread on the issue, but the answers provided were focused on projects not programs. Here is the message:  When looking ...

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Trevor L by Tera Expert
  • 3010 Views
  • 5 replies
  • 1 helpfuls

Resolved! How can I check How many Licenses I have in my instance?

Hi, How can I check How many ITBM Licenses I have in my instance?? There is some project portal access that I understand needs ITBM licenses.  how many people can access Project and Portfolio dashboards?? Can you tell me if there is any OOB Dashboard...

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Resolved! Disable drill down on portal report

Hi All. Publsihed some reports in the Service Portal. I need to disable the standard drill down funtionality to let the user just see the report but not access the underline data. Is it possible? Thanks Fabio

Fabio Cresta by ServiceNow Employee
  • 1729 Views
  • 3 replies
  • 6 helpfuls

Resolved! Time sheet won't submit

Hi, A time sheet will not submit, all of the time cards are marked as 'Processed', there are none with zero time and when we try to submit it we get: Any suggestions on what's going on and how to resolve it? Matt  

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Matt44 by Mega Contributor
  • 1094 Views
  • 3 replies
  • 0 helpfuls

PPM project template related questions

Hello Everyone, Please advise on the following How to set few tasks as optional for eg : in the below planning 9,11,14 tasks can be skipped. The tasks need to be after 8,10and 13 I have 2 project templates : -  Template A  with 20 tasks and dependenc...

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CV1 by Tera Contributor
  • 828 Views
  • 3 replies
  • 2 helpfuls