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Resolved! Calendar Month Time Sheet Report

How do you create a time sheet report based on calendar (key word) month? The timesheet table just does weeks. We need to know calendar month timesheets for billing purposes.

Resolved! Stories/Epics/Themes

Hello, I was wondering how people have been making full use of Stories, Epics and Themes in the Agile application. How for example do people define whether a piece of work is a story or an epic or a theme? David

Put Project On Hold

Seems like a simple question but cant find answers for it.How can we put a project on hold using SN PPS? Project state does not have on-hold status. Appreciate everyone's help.

wais by Kilo Expert
  • 1903 Views
  • 3 replies
  • 1 helpfuls

Resolved! Operational Plans and allocations/capacity planning

Hello -  Does anyone have good resources (videos, blogs, etc) for using operational plans in ITBM. This link is very generic: https://docs.servicenow.com/bundle/newyork-it-business-management/page/product/resource-management/task/create-operational-p...

Difficulties generating fiscal calendars

Hi all, Hope you could help me with something as I feel as going in circles I am trying to get a better understanding how the fiscal calendar and fiscal periods work. Currently having a go in my own free instance.   Scenario1: if I try to generate a...

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PaulaaO by Mega Sage
  • 2098 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to relate Project Phase with Project Task

How to  link the Project Phases with the task and make dependent so that new phase will get start when the previous state task got closed completely.  Any suggetion will be help full , I am new to Service now and currently in learning phase. 

Nihar1 by Giga Contributor
  • 4042 Views
  • 19 replies
  • 8 helpfuls

Resolved! Test Management 2.0: associate defects to test cases

In Test Management 2.0, how can you relate Defects (rm_defect) to Test Cases (sn_test_management_test)? The documentation is very clear on how to execute your tests in sprint testing and categorize the test runs as passed/failed/blocked, but if a tes...

Mike304 by Giga Contributor
  • 4236 Views
  • 4 replies
  • 12 helpfuls

Actual End Date on Project

Hi community!      I need a bit of clarification regarding the behavior of the "Actual End Date" on the project.  Based on my research, this date is set based on the actual end date of the project task with the lowest priority(the date that is furthe...

Resolved! Viewing Sprints on Product Owner Dashboard

Just getting started with Agile 2.0. We have set up an Agile Team, created Stories and assigned these to Sprints and all looks good.  However, when I try to view the Sprint Burndown (via the Scrum Master Dashboard and Product Owner Dashboard), I can ...

pwilliams by Giga Contributor
  • 2382 Views
  • 13 replies
  • 2 helpfuls

Resolved! Using ITBM for projects that are not IT projects.

Here is a message from Greg that I am posting for him. Good morning, For those that I may not have met on the phone, my name is Greg Sahnd with Sacramento Municipal Utilities District (SMUD) in California.  My role at SMUD is a leader in the IT PMO a...

Michael131 by Giga Expert
  • 1751 Views
  • 6 replies
  • 3 helpfuls

Resolved! How to make field read-only if the parent record has child record.

Hi Everyone, Badly needed your help. I have this requirement where I need to make the customize field I create "u_actual_cashflow" to become read-only in the expense line if the parent expense line has a child expense line.   I have this script const...

mark141230 by Tera Expert
  • 1836 Views
  • 3 replies
  • 1 helpfuls

PPM subprojects

Hi, I have few questions on PPM Sub Projects: 1) Benefit  of using a sub project. How many sub projects can be create. 2) Can we have a sub project's portfolio and program to be different from its parent project. 3) can we add status to subprojects a...

CV1 by Tera Contributor
  • 2967 Views
  • 4 replies
  • 17 helpfuls

Resolved! Anybody got the Alignment Planner / Roadmap Builder to work?

I'm trying to follow the documentation for the new road-mapping function (supposedly released last week). I thought it was called "Alignment Planner Workspace" but I'm not finding that in the list of available apps. I did find "Roadmap UI Builder Com...