knowledge base
Hey Team, is it possible to apply user Criteria to an article not the entire knowledge base
Forum Posts
Resolved! Stage formatter icon on list is broken
Hello,we decided to add additional Stage in SPM Idea process, to track pending review Ideas. Upon adding, we are seeing the Stage icon on the list view is broken - see image. Any idea what could be the cause, or how to fix it?Thanks in advanceBest r...
Knowledge search does not work
Hello community,customer started using knowledge articles but not all articles are shown when we are searching from the cusomername.service-now.com/escI did check the search sources and it seems to be fine, shows all 22 records (they have 22 knowledg...
Resolved! Agile Board: dependent and pre-requiste stories
Hi Team, How can I add/view the dependent and pre-requisite stories in Agile Board View?
Time sheet : Incorrect timecard category when time card is created from Incident/ChangeRequest......
Time card created from Incident is populating Category as Project/Project Task. It should be Task work.Has anyone faced similar issue. This happens when Time work is logged from incident/Change/Problem/Request.it works fine when time recorded against...
Project funded by multiple site budgets
We have a requirement to report budget on site level as the site GMs are the budget owners for their respective sites.For IT this is 1 project as the infrastructure is shared. However if this is tracked as a single project, we are not able to report ...
Visual Task Board - Private Task Board
Hey community, Can you please help me a little bit?I have an Private Task Board (from an inbound action via an outlook mail) and I need to be restricted based on roles. Some of them only to add comments, and the other one to edit tasks but not to cre...
Can we hide New project button present in Strategic Planning Workspace
Hi All, I want to Hide the New Project button on Strategic Planning Workspace. Can someone guide me for the same?
Resolved! How to easily log PTO without over allocating availability
Is there a way to easily log PTO without having to calculate how many hours to take off for PTO on a given day that is already allocated to a resource plan? Example: Let's say I want to take off a full day of work on a given day, which in our instanc...
Resolved! What does KTLO mean?
Hi, I can'd find definition of KTLO type of work for Operational tasks in Resource Management, please advise. Thanks
Risk Value - Inconsistent Numbering/Ranking
Trying to understand why Risk ranks are backwards and the numbering is inconsistent across the platform. Here are my issues with this. First is that generally accepted project management best practice, let's say from the PMBOK on a 3x3 risk matrix, ...
Projects Space - Cards configuration
Hi all !I'd like to know if it's possible to change the size of the cards displayed on the Projects Space (Project Workspace). We don't need what is indicated in Row3, so I delete the data for this row, but it doesn't change the height of the card (s...
How to populate custom field(date) created in the project roll up to status report ?
How to populate custom field(date) created in the project roll up to status report please find the attached screenshots and let me know the changes i suppose to do..
Setup Resource Management and Skills
We are discussing the possibility of setting up Resource Management that would enable us to review skill sets of resources for particular projects/support. We are using ITBM demand and project modules but have not yet setup the resource application....
How to add a custom column in the Project Workspace financial tab?
Hello,I've added a column (choice field) in the resource type definition table and i wish to group cost plans in the project workspace financials by that field (resource_type.u_my_field), however when i try to customize the columns using the gear ico...
