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Custom User Experience Analytics Dashboard

I would like to create a custom UX Analytics dashboard, where I can collect the following information (see below). I would also like to see if there is a heat map integration for a service portal. The icing on the cake would be to have a weekly autom...

Generating resource_aggregate_daily

Hello, is there anyone here who can help me with generating resource_aggregate_daily?I found an article here : https://www.servicenow.com/community/spm-articles/resource-aggregates-all-that-you-need-to-know/ta-p/2298074that provides information on re...

Need to make Stakeholder Related List Mandatory for Projects

I want to ensure that there is at least one record present in the Stakeholder related list before creating a project.  I've created a Business Rule for this but it doesn't appear to be working, am I pointing the GlideRecord at the correct table? (fun...

MBarrott by Mega Sage
  • 226 Views
  • 2 replies
  • 0 helpfuls

Idea category on notifications

Hi @LLi tried to create 1 notification on Idea record  table (idea table) and tried to fetch all the idea details on notification but unable to get the category value which is present on the Idea portal.Please suggest how can i get the category value...

KumariDivya_0-1704974998537.png

How does the demand form get its data?

I've activated the due date field on the Create a New Demand catalog item but noticed the data is being passed to the demand form's due date field.  Where can I see what data is passed from the Create a New Demand catalog item to the actual demand re...

MBarrott by Mega Sage
  • 470 Views
  • 3 replies
  • 0 helpfuls

Resolved! Report module administration inquiry

When I am logged in as an admin, I can go to "view / run" for reports and see/access "all" of the reports in our instance...however if I go to "reports > administration > all", I see a different number of reports. There are approximately 300+ reports...

jMarshal by Mega Sage
  • 686 Views
  • 2 replies
  • 2 helpfuls

Resolved! SPM Roles/Licenses

Generally speaking in ITSM the ITIL role is associated with a license. For example, if I have 100 users with the ITIL role then I am using 100 licenses of ITSM.  What is the role which determines the license use in SPM?Thanks,AJ

TStark by Kilo Sage
  • 4752 Views
  • 3 replies
  • 3 helpfuls