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Resolved! Report content - Name of the "Created or updated by"

Hi allI would like to display in my reports the name of the user behind the "Created by" or the "Update by". Is there a way to get it a a report (whatever is the table) ? I do see the "+" that could give us the opportunity to go into the user table. ...

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Resolved! What is the purpose of empty Time Card Daily records

I'm trying to understand the purpose behind empty Time Card Daily records and why the system creates these. The majority of records in the Time Card Daily table in our instance have 0 time worked associated. Why does the system create these 0 time wo...

qprinsloo by Mega Sage
  • 1089 Views
  • 1 replies
  • 2 helpfuls

Using Resource Management across both ITSM and ITBM with Agile

I am curious to understand how other customers successfully use Resource Management across ITSM and ITBM. We have a medium-sized IT shop that does a mix of Waterfall and Agile projects (but are moving to a place/culture where an iterative/incremental...

dude727 by Kilo Contributor
  • 1325 Views
  • 6 replies
  • 4 helpfuls

Resolved! Agile Devlopment 2.0 Products/Stories/Epics/Themes

Hello, We are starting to make extensive use of the Agile module in ServiceNow. We have two teams that are using the module. I am curious to see how other have setup their Agile module. At the moment we have given most of our user the scrum_admin and...

davidsmith by Tera Expert
  • 2968 Views
  • 3 replies
  • 1 helpfuls

Resolved! Hybrid Projects and Agile Application

Hello, I am looking into using Hybrid projects in ServiceNow. In my scenario I have an Agile Product called Change Agent Work. We have started to populate the product with stories, assigned to a group, setup a backlog etc. We also have a project call...

davidsmith by Tera Expert
  • 1141 Views
  • 3 replies
  • 1 helpfuls

Resolved! Resource Capacity not calculating properly

Afternoon!I am experiancing an issue with capcity being caluclated in resource management. To validate its mis calculation i created a test user, to remove all variables. This test user has no schedule associated, so it is using the OOB resource mana...

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Project status reports available from Portal?

As a smaller organization, is there a way to make Project Status Reports from SPM available to users on the Service Portal?  We are also looking at deploying Employee Center in the near future, but I don't see that either allow you to publish or have...