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Contract Management for Resellers

Hi all!We have recently started ServiceNow Contract Management for managing and tracking contracts within IT.However, we aren't sure how best to deal with resellers.For example our hardware estate is Lenovo but we don't purchase hardware directly fro...

Scrum Master access to multiple teams in Agile Board

Hello,We recently brought in a scrum master that will manage multiple teams. I don't see an easy way to give her access to the Agile Board and switch between each team, unless she is a member of each team. Which doesn't seem ideal for us.We are Vanco...

Cheri M by Mega Sage
  • 2507 Views
  • 4 replies
  • 0 helpfuls

Group and Sub Group in Agile Board

We have a scenario in which multiple teams are part of an agile project. We created sub groups for each team and rolled up those into a group by way of making the parent child relationship.While going to sprint planning we are able to view the items ...

arun0206 by Tera Contributor
  • 2483 Views
  • 3 replies
  • 1 helpfuls

Shift Handover Application

Has any on used Shift Handover Application. i could not find any documentation.    

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Amit6 by Tera Contributor
  • 2293 Views
  • 3 replies
  • 0 helpfuls

Resolved! Filter function in Planning console

Is there a filter function in Planning console? What I'm envisioning is something like a project workspace. The project workspace has a filter function, which is useful, but I would like to know if the Planning console does not have one as well.If so...

RyoyaFukuda by Tera Contributor
  • 1401 Views
  • 3 replies
  • 2 helpfuls

SPM Financial Management - Analytics Platform - Dashboard Creation

Hi,I am currently developing a dashboard for Budget, Investment, Cost Managment.  I do have the process flow for the client's financial processes. I've installed the SPM Financial Management Plugins and seen some out of the box reports but doesn't ha...

DarwinNow by Tera Contributor
  • 1850 Views
  • 3 replies
  • 0 helpfuls

Resolved! Reducing Resource Allocations based on approved Out of Office time

Good afternoon SPM Community. My organization is using Resource Management for:Operational work via Operational Resource Plans (all non-project/strategic work).We currently block out Operational Resource Plans out for 2 Fiscal Years (July-June for ou...

JR Laprime by Tera Guru
  • 3530 Views
  • 5 replies
  • 1 helpfuls

Digital portfolio management and Story tickets

Hi,anyone know why Digital portfolio management lists only stories under business applications?Also, it seems i need to choose business application to the story reference field for this to work? I'm wondering, should i then start to use business appl...

Resolved! How do I prevent users approving or rejecting in a related list?

I set up the approval form so that only approvers are able to mark their own approval requests as approved or rejected.  For those who aren't the approver, I have given them the ability to mark an approval as no longer needed.  It works great.  But h...

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ewilks by Giga Expert
  • 3826 Views
  • 5 replies
  • 0 helpfuls

Resolved! Time Card Portal: how to set default tab to Other

Context: I have a widget / UI question. By default, the task selector in the Time Card Portal has 3 tabs, with Task and its items showing up:   I would like the "Other" tab and its contents to show up on default / page load, like this:   In the wid...

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Community Alums by Community Alums  
  • 4962 Views
  • 6 replies
  • 2 helpfuls