We are implementing ServiceNow to replace JIRA for our Software Development team. In JIRA they used one record with a type field where they would select defect or enhancement and it could be changed after evaluation if the original type was deemed in...
Hello Community, I have the following problem on my PDI when dealing with a specific usecase about resource capacity. The business need is the following: I would like to have resource, who hase limited capacity (let's say 0%) for only a specific time...
what's the difference between expense allocation and cost allocation?
I have a request to have two tab on the relate lists pointing to the same table (Project) Project Tab 1 (all except project on the "on hold" state) and another tab with Project Tab 2 (only project on the "On Hold" state) something like this. Looks...
what are the differences between the financial related tables starting with itfm_ and fm_?
I am trying to understand what is the difference between Business Unit and Department. In many screens and tables they are both related and I feel confused.
Hi allI would like to display in my reports the name of the user behind the "Created by" or the "Update by". Is there a way to get it a a report (whatever is the table) ? I do see the "+" that could give us the opportunity to go into the user table. ...
I'm trying to understand the purpose behind empty Time Card Daily records and why the system creates these. The majority of records in the Time Card Daily table in our instance have 0 time worked associated. Why does the system create these 0 time wo...
I am curious to understand how other customers successfully use Resource Management across ITSM and ITBM. We have a medium-sized IT shop that does a mix of Waterfall and Agile projects (but are moving to a place/culture where an iterative/incremental...
Hello, What is the reason the resource manager can't edit the allocated time of a resource if there are some actual hours ?In documentation, I don't found any explaination for this restriction. Regards.
Currently this tab shows all of my projects, but I only want to see Pending, Open or WIP projects not the closed ones. Is there a way to filter this?
Hello, We are starting to make extensive use of the Agile module in ServiceNow. We have two teams that are using the module. I am curious to see how other have setup their Agile module. At the moment we have given most of our user the scrum_admin and...
We're new-ish to ServiceNow PPM and are working to implement the Planning Console and Project Tasks to log our Work Breakdown Structures. However, we're bumping into issues that make this tool impossible to use. Cannot change Project Task “Time Const...
Hello, I am looking into using Hybrid projects in ServiceNow. In my scenario I have an Agile Product called Change Agent Work. We have started to populate the product with stories, assigned to a group, setup a backlog etc. We also have a project call...
A number of new resource managers have completed their resource plans in the system by mistake. Is there a way how we can re-open those plans?
