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Resolved! Technology Reference Model

I'm working on Technology Reference Model (TRM), in that I couldn't able to find the relation between TRM and SAM.I'm stuck in 1. When the product request is approved in TRM then Software product model(cmdb_software_product_model) record is not getti...

Bharath K by Tera Contributor
  • 1871 Views
  • 1 replies
  • 5 helpfuls

Project Business Case

Hi, Is it possible to export the Project Business Case information into a PDF or PPT ? Thanks Mark

Mark113 by Tera Contributor
  • 942 Views
  • 11 replies
  • 2 helpfuls

Timesheet approval portal for Project Manager

Can a project manager review and approve the timesheets from Timesheet portal? Just like a User Manager can do be default? My understanding is that the project manager can approve the timecards from project records or from pending approvals list but ...

adityad by Tera Contributor
  • 731 Views
  • 1 replies
  • 1 helpfuls

Resolved! Service Builder Customization

Hello Folks,I need some help around service builder UI interface customization. Our client wants to add an attribute which currently is not available on service builder UI while creating a new service (Technical / Business). I am unable to find any w...

Badal Bhat2 by Tera Contributor
  • 1253 Views
  • 2 replies
  • 3 helpfuls

Resolved! Investment Funding - My Fund - New Investments - nothing in dropdown

I can't seem to select anything when I am in Investment Funding > My Fund > New Investments.  Is there a step I am missing?  Completed the scenario planning and confirmed for the FY into next year with active projects and demands.  Have my top-level ...

tfusari by Tera Contributor
  • 1288 Views
  • 6 replies
  • 2 helpfuls

Project labor cost type - Opex and Capex

In my projects some tasks will financially be capitalised other will need ot be recognised as operational costs. How can I identify project tasks as being wither Capx or Opex costs? Out of the box SN seems to assume all project costs are 'Labor Capex...

neilgiliker by Giga Contributor
  • 6779 Views
  • 36 replies
  • 13 helpfuls

Cost Plan vs Project Budget

Dear All,  I am looking in the online documentation for the more detailed definition of what is called as Cost Plan and Project Budget to understand the intended use of these functionalities.  As far as I understand the finance world:  * cost plan is...

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atommag by Giga Contributor
  • 1966 Views
  • 9 replies
  • 7 helpfuls

Resolved! Create project from a demand

Hi,I have a problem with start and end dates of the project when it is created from a demand.If I create a project from demand with no cost/resource plans but just start and due dates, project is created with start and end same as that of start and d...

moulik1 by Kilo Guru
  • 2588 Views
  • 11 replies
  • 0 helpfuls

How to create KPI Dashboard

Hi All, Is anyone have any idea about how to create a report in ServiceNow as shown in below screenshot?  Regards,Gaurav  

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Resolved! Change default currency in Portfolio

Hi, I want to make the Currency calculation under the entire Portfolio(include program, demand, project, cost plan, benefit plan) use HKD, is there any way? I know that I can change the calculation logic of global property, but now the system is alre...

Peter Xiang by Tera Expert
  • 1996 Views
  • 10 replies
  • 1 helpfuls

Resolved! Project Form - Assignment Group / Assigned To

Could you share what you are using these fields for on the project form?  I'm using them on the Project Task form but not on the Project Form.  What is their purpose on the project form? Thx.

tfusari by Tera Contributor
  • 1361 Views
  • 3 replies
  • 8 helpfuls

Resolved! APW, Lens and Goals - How to associate the goals correctly

I want to use the lens OOB templates to view demands and projects. But I want to be able to do it via department and also via strategic priorities. The thing I don't understand is the goals. It seems when you build a goal it can only be associated to...

TPigeon by Tera Expert
  • 946 Views
  • 2 replies
  • 1 helpfuls

Resolved! Alignment Planner Workspace - Free-form Roadmaps

Anyone have any recommendations on further details of how to trouble shoot the set up of the free-form roadmaps?  I was able to figure out AWP in the other release, but we've just put Tokyo in our Sandbox environment and it works differently.  I am i...

TPigeon by Tera Expert
  • 1605 Views
  • 6 replies
  • 3 helpfuls