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Resolved! How to work with defects using SAFe?

Hi All, apologies if this topic was covered somewhere before. I wanted to ask how you handle defects if you use SAFe.  For background, we started with Agile Dev 2.0 so naturally as part of development, teams would have used Defects in the Agile modul...

Karol6 by Tera Contributor
  • 1724 Views
  • 3 replies
  • 1 helpfuls

Critical path - Have I misunderstood the logic?

Hi All We are looking to use the critical path functionality but am not sure why its behaving a certain way.  If you look at this screenshot, why doesn't Task 1 appear on the critical path when it is earlier than task 3? I understand task 3 is longer...

CriticalPathPPM.png
PBNZ by Tera Contributor
  • 816 Views
  • 2 replies
  • 0 helpfuls

SPM Export to PowerPoint

Is the New Project Workspace required to use the SPM export to PowerPoint functionality?  I know it is referenced in a couple of places but I wanted to confirm that there is not a way to configure the classic version.

Can you Cancel a Demand

If we have a Demand record that we don't want to move to Project or Change, is there a way to Cancel it? or what do we do with it to 'Close' it?

carlav by Kilo Guru
  • 1672 Views
  • 3 replies
  • 3 helpfuls

Description of Demand Types

Is there a description of each of the types a demand can be converted to (listed below)?  What these are, when they're used? Type of demand:ProjectEnhancementStoryEpicSAFe StorySAFe FeatureSAFe EpicChangeDefectNo Conversion

StephenPMO by Tera Contributor
  • 1374 Views
  • 2 replies
  • 0 helpfuls

Defect/Enhancement record vs Story with defect/enhancement type

We are implementing ServiceNow to replace JIRA for our Software Development team. In JIRA they used one record with a type field where they would select defect or enhancement and it could be changed after evaluation if the original type was deemed in...

KenW1 by Giga Contributor
  • 2497 Views
  • 2 replies
  • 1 helpfuls

Resolved! Related List : same table in two tabs with different filters

I have a request to have two tab on the relate lists pointing to the same table (Project) Project Tab 1 (all except project on the "on hold" state) and another tab with Project Tab 2 (only project on the "On Hold" state) something like this.   Looks...

find_real_file.png find_real_file.png find_real_file.png
valter479 by Tera Contributor
  • 2670 Views
  • 2 replies
  • 2 helpfuls

Resolved! Report content - Name of the "Created or updated by"

Hi allI would like to display in my reports the name of the user behind the "Created by" or the "Update by". Is there a way to get it a a report (whatever is the table) ? I do see the "+" that could give us the opportunity to go into the user table. ...

JPaulMillet_0-1675877454965.png

cost overview module

why can't i see the cost overview modulehttps://docs.servicenow.com/bundle/tokyo-it-business-management/page/product/cost-management/task/t_UsingTheCostOverviewModule.htmlsays it's there - but no 

Hailey Jang by Tera Contributor
  • 597 Views
  • 3 replies
  • 0 helpfuls

Resolved! What is the purpose of empty Time Card Daily records

I'm trying to understand the purpose behind empty Time Card Daily records and why the system creates these. The majority of records in the Time Card Daily table in our instance have 0 time worked associated. Why does the system create these 0 time wo...

qprinsloo by Mega Sage
  • 1009 Views
  • 1 replies
  • 2 helpfuls