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Resolved! Difference between Planned Cost and Confirmed/Allocated Cost

Hi everyone. I have a simple doubt but I can not discover what am I doing wrong. I am charging a Resource Plan for a Demand without Rate Model so I want to have the rate of the Role. I am charging a Resource for a Role - DBA Role - that has a Rate $ ...

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Test Management 2.0 and Agile Releases

I have two questions. 1. Does Test Management 2.0 require any extra licensing or subscriptions to use? 2. What is the difference between releases under Agile 2.0 and releases under the core platform? (see screenshot for context)

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John SNOW by Kilo Contributor
  • 1711 Views
  • 1 replies
  • 1 helpfuls

Resolved! Demand Process flow

Hi, Could you explain me how Servicenow do to swich between "Complete" and "Deffered" in the process flow ?    Regards   

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Yanick1 by Mega Contributor
  • 2936 Views
  • 10 replies
  • 2 helpfuls

Create aging report of Demand by State

Hi there, I was asked to create aging report of Demand by State. What is aging report actually. I couldn't see any module like that in the instance. Please help me in creating and let me know if this can be done with OOB.

Harish74 by Tera Expert
  • 733 Views
  • 2 replies
  • 0 helpfuls

Project Budget - Approved Budget with a multi year project

Once a project has an approved budget, we only need to track the actuals against the overall budget.  I want to know how other people are handling this from a tool perspective.  Is it necessary to update it every fiscal year?  Let's say we started wi...

Annie Kwan by Tera Contributor
  • 1011 Views
  • 2 replies
  • 2 helpfuls

Actual Dates in the Future

Is anyone else contending with the issue that Service Now PPM permits actual start and actual end dates to be in the future?   This stems from the workflow where the Actual date is populated by the Planned date when the project task state changes.  I...

mematta by Mega Contributor
  • 1169 Views
  • 3 replies
  • 0 helpfuls

Filter tasks on time sheet portal group task tab.

I want to see only particular task type in a particular state to be showing up on time sheet portal Group Tasks Tab. I found that there is a script include "TimeCardGroupTaskSelector" called in the task selector widget. I tried adding code to the enc...

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Chandler2 by Tera Guru
  • 1218 Views
  • 4 replies
  • 0 helpfuls

PPM allocation spread of hours in resource plan with a past start date

Good morning,   I am having an issue understanding how ITBM/PPM allocates hours when creating resource plans with start dates that are in the past.     Situation: I create a new "user" resource plan and I assign a start date of 2021-10-01 and an end ...

Tim138 by Tera Contributor
  • 1054 Views
  • 3 replies
  • 0 helpfuls

Resolved! can you copy a story?

Is there an easy way for a user to copy a story? We have stories for testing in each environment that are almost the same except for the environment descriptions. Would be nice if we could just copy the story and edit. Any help is appreciated.  Rich

Rich M1 by Kilo Contributor
  • 5419 Views
  • 4 replies
  • 1 helpfuls

add field to LIST LAYOUT

Hi Team, This is regarding the one concern that I want to cross check :  I want to add one field in a list view via list layout. But While I am doing that I am receiving the below message on the tool."You have personalized this list with the list mec...

Rahul84 by Tera Contributor
  • 1166 Views
  • 2 replies
  • 2 helpfuls

Resolved! Nested portfolios

Requirement:- Customer requested to arrange portfolios in parent-child relationship, so it would be easy to navigate portfolios, while populating it in demand/project record. Similar to what you already see for "category" field on knowledge article. ...

Community Alums by Community Alums  
  • 1861 Views
  • 4 replies
  • 5 helpfuls