Hi If a motherboard is replaced in a laptop (example), it will have a new mac address and a new serial number, and eventually a get a new resource ID in System Center Configuration Manager (SCCM). It will then be imported into ServiceNow as a new Con...
Hello Everyone,I have implemented Project Portfolio Management with Financials in our instance. I have configured the Categories for an Idea Module, define the stake holders, and created a set of groups to assign the roles thats going to be used by t...
I am trying to change a few planned end dates for different projects but the system is not allowing me. I thought it may be related to 1 project but it is the same for all projects.I can go in and change the planned end date but once i refresh the sc...
Out of the box options for Project state are: Pending, Open, Work in Progress (and three options for closed). I've ben searching the internet and cannot find the ServiceNow definitions for Pending, Open, and Work in Progress. Can anyone provide t...
Pros and cons of setting up Org Hierarchy for multi-level org to enable internal management reporting? Which model did you select? Nested Business Units via parent-child relationships (how to enable reporting to pull a report on e.g. "show all proje...
I have entered Risks, Issues, Actions into a Demand but when I hit the view RIDAC link there are no records shown. I converted to Project to see if that would cause population but it still doesn't work. Can someone please explain what causes the RID...
Hi , I have a requirement to hide all the categories Except "Project task" under Tasks - > All Tasks in Time Sheet Portal. It got fixed my making the changes to the Server Script in 'Time Card Portal Main Container' widget , please find the 2 nd scr...
Hi Community, I need to be able to filter only on active projects or tasks on the time card. Currently, all projects or tasks, whether they are active or not are showing in the list drop-down. Is there a way to limit to only active records? ...
Hi all, Can anyone help me understand how Cost Centres and Budgets work in ITBM please? - Is there any automation involved between the two records? - Is there any automation when a project is related to a Cost Centre? - How do Budgets relating to Cos...
Creating a Survey in SN and making the responses anonymous. I have created surveys previously but not anonymous. Previously used the View Responses, View Scorecard and reported from table: Metric_Results to pull data on responses. Having responses...
Hi, I am trying to search of Defect Management workflow document/prsentation. can anyone please help me if anyone has anything. I tried searching in nowcreate but i unable to find anything such
I have a project created with a Resource plan containing a Resource Role of "Project Manager" for which I have established an hourly rate. The resource has completed several timecards that are showing as "Processed." However the actual costs associat...
Want to hear from PMO's/Developers how there organization have implemented Stage gate process in Project across each phase and with different approvers.
How to check weather the if we use some role service now charges us or it will be for free? EX: it_demand_user it_demand_manager resource_user resource_manger business_stakeholder it_project_manger Will service now charge by allocating these roles ...
To be able to audit key field changes in our projects, we created this process. When users make a change to a key field, they also create a work note explaining why and then save the changes. Saving both the field change and the work note gives them ...
