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Resolved! Approval for project task

When approval status is set to 'requested' manually on project task , approval should go to project manager,  I have written a business rule to generate a approval: var app = new GlideRecord('sysapproval_approver'); app.initialize(); app.sysapproval ...

rambo1 by Tera Guru
  • 1340 Views
  • 6 replies
  • 2 helpfuls

Resolved! How to attach incident to a Story

Hi,   Once story is completed and deployed to production. for some reason if we get any issues or the story which got deployed to production is not working as expected. How do i relate an incident and attach to the story.   Can anyone please suggest ...

Sort Visual Task Board Cards

VTB Cards currently do not allow you to sort the cards within a vertical lane by any of the variables.  Shows the ability to filter but not to sort.  I would like to sort by a variable such as planned end date or planned start date.  Also if you were...

Jones by Giga Contributor
  • 1909 Views
  • 7 replies
  • 1 helpfuls

Resolved! Project Workspace, band color modification

I would like to change the color of the band lets say if status is green, the color would be dark green instead of green or yellow would appear like orange(amber). Can someone please tell me where is the code of this page? Thank you.

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ramilo by Kilo Contributor
  • 2620 Views
  • 12 replies
  • 4 helpfuls

Resolved! Can you auto-create a scrum task from a story template?

We've looked into the functionality described in this blog:  https://express.servicenow.com/support/setting-child-tasks-using-templates/   It sounds exactly what we need to create scrum tasks from a story template.  However, when we apply the templat...

SusanWinKY by Kilo Sage
  • 5317 Views
  • 4 replies
  • 3 helpfuls

Resolved! Reference Qualifier roles=itil not working

Hello, Please help me. I am setting up this Reference Qualifier on table Story for field Epic. Epic is a reference field referencing table Epic.  I set up this first: javascript:'stateNOT IN3,4^EQ^' + ScrumSecurityManager.getStoryDotEpic(current) and...

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Oliver13 by Mega Guru
  • 2900 Views
  • 6 replies
  • 2 helpfuls

Resolved! Requirement gathering questions

Hi, What are the questions we can ask to client/customer for requirement gathering. E.g - If I have to gather requirements from customer what questions should I ask to them. Thanks.

Peter Wood by Kilo Guru
  • 5133 Views
  • 1 replies
  • 1 helpfuls

Resources Planning for Operational and Administrative Work

We have a requirements by which we need to allocate a % of the resources time on attending to the operational work of supporting the business such as Request and Incidents which vary from a resource group to another; furthermore, there are administra...

tahajassim by Mega Expert
  • 3865 Views
  • 7 replies
  • 4 helpfuls

Resolved! Project Score

According to the below link the project score that I got the information for 1) Project Risk score 2) Project Size score and 3)  Project Value Score shown in Figure-1.  However, why the Risk Score is 5 and value score is 5 that I cannot find the valu...

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VLee1 by Giga Expert
  • 2535 Views
  • 7 replies
  • 2 helpfuls

Resolved! Project On Hold - task status change and lose actauls

We are using PPM, and when we place a project statue  to  On Hold, we have to change the tasks status as welll? is that correct behavior?  it seems that we are forced to move the project task status revert to "OPEN"  in order to save the project reco...

Jim Hughes1 by Tera Contributor
  • 2094 Views
  • 5 replies
  • 3 helpfuls

How the system calculates the Financials on the Project form?

Hi all,  I would like to know how the system calculates all the disabled fields in the Financials section on the Project [pm_project] form which end users cannot enter.   Total planned cost:Budget cost:Estimate at completion:Planned return:Planned RO...

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Mazin2 by Kilo Expert
  • 4224 Views
  • 3 replies
  • 6 helpfuls

Visual Task Board Permissions

We are using visual task boards as a "Kanban"  We would like to share the boards with other members within IT but they are not a member of our Kanban Board. Has anyone figured out how to do that?

Survey Management/Assessment Instance Questions

Hello,I have created a survey with questions using the data type Choice.   The Assessment Metric Definitions have a Display and Value (the value being numerical).     When a person completes a survey it can be found under the Assessment Instance, wit...

Dan Brown2 by Kilo Sage
  • 2734 Views
  • 5 replies
  • 1 helpfuls