I want to build an indicator that shows the average time (days or hours) that demands are in each state. The purpose is to identify bottlenecks in the demand's flow. Performance Analytics only have indicators with the entire time (from start to end) ...
The way our organization is set up, we have the need to have several Sprints per team at the same time. But, this is not allowed. Has anyone run into this and found a good solution? We've just been creating more and more assignment groups and the man...
I see fields "Approved start date" and "Approved end date" on status report form ( Table: project_status). By config dictionary I see that it is on table project_status. Questions: 1. What is the purpose of these two fields and from where these field...
Posted this on the ITSM forum by mistake earlier, but I need help with a state handling issue a customer is experiencing. When a project is set to Closed Complete and the user selects "OK" on the prompt which states that all project tasks will be clo...
In Demand there are 2 due date fields.1. Due Date (requested_by)2. Due Date (due_date) When you populate Due Date (requested_by) this auto-populates Due_Date (due_date), but I have not been able to find what populates this. I have watched the field a...
Can someone help me understand how an expense line can be created against a Demand? We would like to start tracking expenses on a Demand, but it's not working for us. Per the documentation, I should be able to select a cost plan against which I want...
As a resource manager i need to create a dashboard board to see the total Capacity of (a) Group(s) against the sum of al operational plans for the group and resource reservations for projects (Requested+Committed+Allocated. How do i define, or where ...
I tried creating an example Project with Project calculation set to MANUAL.Also, created Project task and child Project task. and played around with changing the planned dates for these tasks. the Project seem to be updated with the child planned tas...
I have resource roles and all roles have their hourly rate set to $0:However, when I create resource plans, their are still costs that are being calculated:My assumption is that if all of my hourly rates are set to $0, shouldn't all of my planned cos...
Most fields in Jira come across to my Agile Board story, but nothing goes back to Jira when i update a ticket in SNOW. I have tripled checked my connections, maps, fields etc.. nothing comes across back to Jira. Thoughts?
Hi @Namita Mishra, We have been using ServiceNow Demand and Portfolio Management and are interested in understanding how other institutions are using the two categories within Demands. Currently you have two options. Strategic and Operational. I hav...
Hi SNow Experts, Is there a way to make Project Name and Description visible on the Time Card Form View, just like in the screenshot, for every user that puts their time in via Time Sheet Portal? Please advise; thank you.
Is there a way to have multiple assignment groups in one Sprint in Agile Development 2.0?Also, is there a way to build story templates in Agile Development 2.0?
Hello @Rajesh_Singh , all,In our current process, only the program managers can create a project and can give the GO to start it. Today, with the OOTB configuration, there is no control in the tool for managing/controlling the change of State .Do we ...
Hello, our company uses SNOW for multiple purposes. One of them is internal (=internal topics) as well as external project management (=for external customers). We now want to improve the cooperation on project-level and therefore activate the applic...
