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5-4-4 Fiscal Calendar Extra Weeks

Bear with me, as I'm not an accountant, so fiscal years are a bit of a mystery to me yet...We have a requirement to use the 5-4-4 fiscal year, and the year always needs to end on the final Friday in February, which in turn drives which years will nee...

Paul Bloem by Tera Expert
  • 4034 Views
  • 1 replies
  • 0 helpfuls

Resolved! Actual Cost on Project

Hello All, Can anyone explain me how the actual cost gets updated on the project. For now we are not using Financial management and the project activity is updated with actual cost.     Thanks!

Request - Intake/Prioritization

Interested to know what others have done in Service Now for request intake and prioritization. I've seen on Community a lot of larger custom builds, demand, idea, etc. discussed. We are a smaller shop(IT staff approx. 26) and are struggling to provid...

coryconway by Tera Contributor
  • 3943 Views
  • 2 replies
  • 2 helpfuls

Change "Submit" button label

I have a requirement to change the label of the "Submit" button to "Save as Draft" in a specific record producer. How can I do that?  Any idea? Thanks in advance.

HOSSIN by Mega Contributor
  • 3119 Views
  • 11 replies
  • 2 helpfuls

How do you Define Demand States?

Does anyone have any slides or documentation to share about how your organization defines demand states? We are trying to implement a new Demand process in our organization and there is constant a debate over what activities happen at each state and ...

rknoxlucas by Tera Contributor
  • 2754 Views
  • 1 replies
  • 0 helpfuls

Resolved! Auto Approve Time Cards

We're getting started with time sheets/cards.  Was wondering if there is a way to skip the approval process, and have them auto-approve upon submit ?

smithro by Tera Guru
  • 1764 Views
  • 3 replies
  • 1 helpfuls

Time Sheet Portal Enhancement

Hi Guys, I am a rookie to the portal scripting. And we have a requirement on "Time Sheet Portal", We can see the "Tasks" (like scrum tasks, project tasks etc..) in Time Cards in Time sheet portal as shown below. But, We are not to able to to which "s...

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Rocky5 by Kilo Sage
  • 1316 Views
  • 4 replies
  • 0 helpfuls

Resolved! Scaled Agile Framework & Agile Development 2.0

Hi All, Recently moved into the ServiceNow world and need some help: When looking at the Agile Development 2.0 plugin and the Scaled Agile Framework, is it best to use these in partnership with one another or are you best to only use one or the other...

BlairRM by Kilo Contributor
  • 2912 Views
  • 4 replies
  • 8 helpfuls

Resolved! system default labor rate

I need to change the system level default labor rate but cannot find where it is located. Please help me identify where this default is stored. thank you

Ken65 by Mega Expert
  • 2118 Views
  • 3 replies
  • 4 helpfuls

Informations about the "pm_portfolio_project" table

Hello everyone, We would like to know more about the "pm_portfolio_project" table. I know it can be used to link multiple portfolios to a project. (for reporting purposes?) I can't understand why it is possible to create more "pm_portfolio_project" ...

Resolved! How to set a Demand record to Closed or Completed?

Hello - I am looking to close a Demand record as successfully being completed as the activity was taken offline (out of ServiceNow) and implemented in our system.  I was able to progress the Demand record to In-Flight, but now I do not see any option...

Adam107 by Kilo Contributor
  • 2474 Views
  • 2 replies
  • 1 helpfuls

Requirement Management application

any idea how we can track requirements in servicenow for a new project?We need to track requirements for application which need to be created on servicenow only with forms, SLa, notifications, workflows etc.Any pointer will be helpful

SudhirOjha by Mega Guru
  • 8100 Views
  • 7 replies
  • 1 helpfuls

Resolved! Project and Project Task Actual End Date

Hello, I have seen a couple of questions on this but none has any direct answer to the question so I am hoping someone might help. Currently the Actual Start and End Date for Project and Project Task auto-populate the value of the Planned end date wh...

Kiff by Giga Expert
  • 2661 Views
  • 2 replies
  • 3 helpfuls