A colleague accidentally moved a demand from approved to completed (SN was slow, so she accidentally clicked the approve button twice, which inadvertently moved the demand to completed.) By her doing this, the project was not created. Any thoughts? ...
hi , am going for interview next week for 2 yrs exp plz suggest me wchich type of question or scenario they will ask for administrator. thank you
Hi, Does ServiceNow has any out of the box module to manage work in take process? As an IT org, we receive several minor development / enhancement requests through email. I'm checking if ServiceNow already has any solution to enable users to enter re...
How can we know that it is in soft allocation or hard allocation in a resource plan? where can we see that?
Hi All,I hope everyone is doing good.I am aware about the visibility section in module but I need to hide the Create New in Incident application for a specific group.I created a business rule "on before" "query" under Module table but it seems not wo...
Hi All, Can anyone help me with the below requirement. Create 'Reject' UI Action on demand & it should appear when demand is in deferred state.Rejecting the demand should set the demand to inactive and state = reject. Also make a worknote required - ...
I am getting an error message - Custom state "Closed Cancelled" is not mapped to any state bucket. Can someone help me in understanding the error message and guide me accordingly.
Hello, We've started using Resource Management in our department and at the moment a lot of Allocated Resource Plans have huge amount of mistakes and we are interested how we can fix these resource plans. I've found information that if I want to make...
We want to use the new unified backlog (UBL) vs. creating a story from each enhancement record. However, when you create a personal backlog and add in Enhancements when individual Enhancements are pulled into a teams backlog, the story that is autom...
Hello, Could you please clarify if separate Worker licence is required to user in case timecard_user role is granted for employee who works with Incidents, Changes, Problems? As I understand role is related to ITBM, but the listed above tasks are th...
Hi,Any one help on below the requirement I have created a field called "Brands Supported"on "Business Service" Table.When ever user updated "brand supported" field on parent table the same value has to update on "child table" field.If user want to up...
Hello, Could you please clarify how plans that are already in the Allocated state can be modified by the resource manager? At the moment we have a lot of Allocated Resource Plans that needs to be modified due to incorrect requested data by PM initial...
So I was adding widgets to a dashboard, and saw the Project management type, and there was a Go Lives thing to add. I love it, but it shows too much and I want it to be filtered. But I cannot find where it lives / is editable or clonable.What I f...
Hello, We are facing an issue with the Project Actual end dates. On completing a project task, Actual end date of the project task populates to the same as planned end date of that project task. As Project actual dates are based on project task actua...
how can i change the owner of a visual task board? it would be helpful to create these task boards and change the board owner after it has been created. alternatively, if we could add other members as administrators to our boards that would be help...
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