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Resolved! How can I check How many Licenses I have in my instance?

Hi, How can I check How many ITBM Licenses I have in my instance?? There is some project portal access that I understand needs ITBM licenses.  how many people can access Project and Portfolio dashboards?? Can you tell me if there is any OOB Dashboard...

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Resolved! Disable drill down on portal report

Hi All. Publsihed some reports in the Service Portal. I need to disable the standard drill down funtionality to let the user just see the report but not access the underline data. Is it possible? Thanks Fabio

Fabio Cresta by ServiceNow Employee
  • 2211 Views
  • 3 replies
  • 6 helpfuls

Resolved! Time sheet won't submit

Hi, A time sheet will not submit, all of the time cards are marked as 'Processed', there are none with zero time and when we try to submit it we get: Any suggestions on what's going on and how to resolve it? Matt  

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Matt44 by Mega Contributor
  • 1612 Views
  • 3 replies
  • 0 helpfuls

PPM project template related questions

Hello Everyone, Please advise on the following How to set few tasks as optional for eg : in the below planning 9,11,14 tasks can be skipped. The tasks need to be after 8,10and 13 I have 2 project templates : -  Template A  with 20 tasks and dependenc...

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CV1 by Tera Contributor
  • 1260 Views
  • 3 replies
  • 2 helpfuls

Move Allocated Resource Plans from one Project to another

Hi Community, I have the following use case and would appreciate your input on a potential solution: we have a programme which has been managed as a project record on the system. Its scope has grown significantly to the point that a decision was made...

PaulaaO by Mega Sage
  • 1409 Views
  • 1 replies
  • 0 helpfuls

How to map predecessor / successor relationships in ServiceNow?

Hi all, from the enterprise architecture view we want to map predecessor / successor relationships on two different levels: 1. Version level: e.g. Windows Server R2012 is predecessor of Windows Server R2016 2. Content level: e.g. Red Hat is successor...

Manu15 by Tera Contributor
  • 1420 Views
  • 4 replies
  • 1 helpfuls

Role Inheritance

I have a large volume of users with the "idea_manager" role. Reviewing their group memberships I can determine that something scrum-related has likely granted them this role. Having said that, I'm not able to determine, definitively, what higher ro...

TriWorks by Tera Contributor
  • 2010 Views
  • 3 replies
  • 1 helpfuls

PPM , MS Project online and MS Teams integration

is it possible to update MS Project online tasks from Servicenow Project Tasks and Vice Versa ? and can you also update Servicenow Project tasks via MS Teams ? I am aware of PPM Collaboration plugin but I am looking for more than sending notification...

ajhingran by Tera Contributor
  • 1655 Views
  • 2 replies
  • 2 helpfuls

Resolved! Company tables referenced from Demand

Hello, This might be a basic question but I would like to choose Company(core_company) item from Demand(dmn_demand) table. Demand has a reference type field from Company table but choices are very limited. How could I make all of the companies shown ...

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Mai Hirokawa by Giga Contributor
  • 1986 Views
  • 3 replies
  • 1 helpfuls

Resolved! How do you measure Project On-Time Delivery?

How do you measure whether a project met the planned go-live date and was delivered on time? We have configured the system with an additional go-live date field and a check box for "delivered to customer" to support this measurement. However, we woul...

Sara B by Tera Contributor
  • 2621 Views
  • 6 replies
  • 0 helpfuls

How to convert Person days from hours to days ?

Hi Community, Currently, we have an OOB field called person days in resource_aggregate_monthly table with actual time spent on Project, M&S in person days unit. I need to have the new person days field in Time Card table where the value in Person Da...

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Nur1 by Tera Contributor
  • 1583 Views
  • 2 replies
  • 0 helpfuls

Resolved! Demand, Project, Resource Plan database view

Hello,I would like to create a report showing monthly FTE per Demand/Project and try to make a database view combining Demand, Project, Resource Plan, Resource allocation table.However when I try it, no record is shown.Would anyone help me with this ...

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Mai Hirokawa by Giga Contributor
  • 2074 Views
  • 5 replies
  • 1 helpfuls

Resolved! Management of resource holidays

Hi there,I would like a suggestion for the tool to be used for the management of resource holidays.I have tried to use "My calendar" but since I have to enter 24 out of office hours so that the resource is not available on that day, the resource repo...

Martina9 by Kilo Expert
  • 2519 Views
  • 5 replies
  • 1 helpfuls