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How to get Sum of related list field values

In project table i have a cost plan table as a related list where i need sum of all Total planned cost (highlighted in screenshot) values to be clubbed together and store it in a value for another calculation. can you guide me on this how to do it? T...

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Tharun Neeli by • Kilo Contributor
  • 1753 Views
  • 1 replies
  • 1 helpfuls

How is the Percent Complete calculated for a Program in ITBM?

We have about 6 Programs created in our London instance.  One of our Programs includes only 1 project. This project presents a Percent Complete value of 34%. However, the Program which holds this project presents a Percent Complete value of 0%. Can a...

Resolved! Program Planned End Date is not editable.

One of our program managers identified an issue where the program manager is unable to change the planned end date. I found this thread on the issue, but the answers provided were focused on projects not programs. Here is the message:  When looking ...

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Resolved! How can I check How many Licenses I have in my instance?

Hi, How can I check How many ITBM Licenses I have in my instance?? There is some project portal access that I understand needs ITBM licenses.  how many people can access Project and Portfolio dashboards?? Can you tell me if there is any OOB Dashboard...

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Resolved! Disable drill down on portal report

Hi All. Publsihed some reports in the Service Portal. I need to disable the standard drill down funtionality to let the user just see the report but not access the underline data. Is it possible? Thanks Fabio

Fabio Cresta by • ServiceNow Employee
  • 2849 Views
  • 3 replies
  • 6 helpfuls

Resolved! Time sheet won't submit

Hi, A time sheet will not submit, all of the time cards are marked as 'Processed', there are none with zero time and when we try to submit it we get: Any suggestions on what's going on and how to resolve it? Matt  

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Matt44 by • Mega Contributor
  • 2261 Views
  • 3 replies
  • 0 helpfuls

PPM project template related questions

Hello Everyone, Please advise on the following How to set few tasks as optional for eg : in the below planning 9,11,14 tasks can be skipped. The tasks need to be after 8,10and 13 I have 2 project templates : -  Template A  with 20 tasks and dependenc...

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CV1 by • Tera Contributor
  • 1825 Views
  • 3 replies
  • 2 helpfuls

Move Allocated Resource Plans from one Project to another

Hi Community, I have the following use case and would appreciate your input on a potential solution: we have a programme which has been managed as a project record on the system. Its scope has grown significantly to the point that a decision was made...

PaulaaO by • Mega Sage
  • 1814 Views
  • 1 replies
  • 0 helpfuls

How to map predecessor / successor relationships in ServiceNow?

Hi all, from the enterprise architecture view we want to map predecessor / successor relationships on two different levels: 1. Version level: e.g. Windows Server R2012 is predecessor of Windows Server R2016 2. Content level: e.g. Red Hat is successor...

Manu15 by • Tera Contributor
  • 2118 Views
  • 4 replies
  • 1 helpfuls

Role Inheritance

I have a large volume of users with the "idea_manager" role. Reviewing their group memberships I can determine that something scrum-related has likely granted them this role. Having said that, I'm not able to determine, definitively, what higher ro...

TriWorks by • Tera Contributor
  • 2667 Views
  • 3 replies
  • 1 helpfuls

PPM , MS Project online and MS Teams integration

is it possible to update MS Project online tasks from Servicenow Project Tasks and Vice Versa ? and can you also update Servicenow Project tasks via MS Teams ? I am aware of PPM Collaboration plugin but I am looking for more than sending notification...

ajhingran by • Tera Contributor
  • 2140 Views
  • 2 replies
  • 2 helpfuls

Resolved! Company tables referenced from Demand

Hello, This might be a basic question but I would like to choose Company(core_company) item from Demand(dmn_demand) table. Demand has a reference type field from Company table but choices are very limited. How could I make all of the companies shown ...

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Mai Hirokawa by • Giga Contributor
  • 3062 Views
  • 3 replies
  • 1 helpfuls

Resolved! How do you measure Project On-Time Delivery?

How do you measure whether a project met the planned go-live date and was delivered on time? We have configured the system with an additional go-live date field and a check box for "delivered to customer" to support this measurement. However, we woul...

Sara B by • Tera Contributor
  • 4145 Views
  • 6 replies
  • 0 helpfuls