"Help the Help Desk" tool
Does anyone have details or preferably a video of how the "Help The Help Desk" tool work in Servicenow? The stuff on Docs are not too clear.
Forum Posts
Unable to solve Missing module id / Invalid module id! in idea portal App
Hi, I have enabled plugin "Id: com.snc.ppm_innovation_management" to get the Idea Portal App in Orlando Idea Portal got activated and able to see in side bar/navigation pane However my users are getting error "Missing module id / Invalid module id!"...
Test Management or Test Management 2.0 ...?
I am currently assessing the Test Management plug-in for use in our team. Our needs are simple; we are responsible for multiple applications for a number of customers. Most of our testing is automated, but we need some manual testing before deploying...
Resolved! What is Estimate at Completion and Estimate to completion in PPM, how servicenow calculates the value? its so confusing
What is Estimate at Completion and Estimate to completion in PPM, how servicenow calculates the value? its so confusing
Resolved! How can remove item of choice list (from the list table, not form)
Hello all, Anyone know the solution(suggestion) for me about : Remove(disable) item "closed" of choice list "state" from the list table by specific role user.I find some article relative the choice list, but it use for the form table.
Resolved! Is it Possible to modify the Project Status report Content?
Hello, I`d like to add/modify fields on a Project Status Report. Whenever I`m adding a field to the Create form, then on Save there are no changes in the outcome. Thanks!
move project tasks to a different project
Hi allWondering if anyone has an easy way to move existing project tasks to another exiting project?was think a UI action would be good.issue i have is i can change the project reference field, but looks like there are other connections to the projec...
Release task statuses what is their definitions?
Is there a list showing what the definitions are for the Release task statuses?Looking to find out what each one means.
Rate model vs labor rate card
Hello All , Can any one tell me exact difference between labor rate card and rate model , and when we can use them means at what condition? Which one is the best practice? And also tell me the attributes of labor rate card and rate model in serviceno...
Resolved! activating ppm in developer instance?
hi, we are unable to activate ppm in a developer instance. is it restricted? if not, what would be the steps to activate? edit:i dont see the activate button
what is difference between "Key Milestone" and Milestone? has has anyone replaced with toll gates?
Can anyone give me a quick answer on what is difference between "Key Milestone" and Milestone? Appears to be the same as no duration has has anyone replaced with toll gates? thanks much
Is there a SN solutions to replace OnBase (ECM)?
We are using OnBase to index serveral document types to our ERPs Systems. Is there a SN solution to do this?
ServiceNow T-Shirt sizing in ServiceNow.
We are trying to better understand T-Shirt sizing within ServiceNow. How are other organizations using T-Shirt sizing? What are the best practices around T-Shirt sizing in ServiceNow? How is T-Shirt size determined? Any thoughts or comments would be ...
Resolved! SYS_ID column in list view
Long time listener, first time caller.. I cannot for the life of me determine how to get the "Sys ID" field to show up in a list / list filter. Some instances show the field and some do not. I've searched the wiki, community and our internal resour...
Resolved! Is the Project Status Report editable?
My team has asked me to modify the Project Status page that comes up when they click on the Status Report Link on the Project page... I've been poking around the community and ServiceNow for a few hours now and can't really find a place where I can ...
