How does the the Approval field in the Project Change Request work?
I am trying to understand how the Approval field in the Project Change request works. The field in grayed out and just says not yet requested.
Forum Posts
ETC vs EAC - numbers look off
We are seeing something odd - Estimate to Comple numbers are HIGHER than Estimate at Completion. I would expect the opposite with Estimate at Completion being a sum of actuals to date plus estimate to complete. Has anyone else experienced this or am ...
Demand 'tasks'?
Our core need: To collect estimated costs across multiple teams (our 'field' person will have already checked boxes identifying which teams are impacted) for a Demand, track where we stand on each of those teams completing that activity, have these #...
Steps to configure demand screening state
How do I configure the "Demand" application such that only a stakeholder with 'Approver' field set to 'Yes' should be able to Qualify a demand? There could be other stakeholders in the demand who are demand managers but 'Approver' field for them will...
Resolved! Can You Hide Project Tasks In The Planning Console?
We are currently working on configuring project (and undoing customizations) in our environment to make the project module more useful to our PMO team and more supportable on our end. A question that was brought up was if a task was no longer needed,...
Resolved! An overnight shift with a daily rotation is rotating to next person at midnight instead of at 8:30 in the morning.
Our daily overnight shift is 8:30 a.m. to 8:30 a.m the next day. At 8:30 a.m. it is supposed to rotate to the next staff member. After the Madrid update, it rotates at midnight instead of at 8:30 in the morning. If we use a weekly schedule it ho...
What ServiceNow tools are available for CSI or tracking improvements?
We are interested in the Ideation Module or any internal applications for capturing and tracking improvements. Any updates for London? This was last mentioned with the Geneva version. The ideation module, which is integrated with Demand Management, p...
Updating planned start date & end date after a task has been created
Hi - is there a correct process to update the planned start date and end date of a task that has already been created? I notice that when you update the planned start date, it auto adjusts the end date (presumably based off duration), however, durati...
Resolved! Where does UI action runs by default?
Please explain anyone where does UI action run by default Thanks
View or report on ITIL users login history
Hello all, thanks in advance for any ideas. I am searching for a way to view or report on users with an ITIL role and their login history. Goal is to determine if we are utilizing fulfiller license appropriately. I have used the sysevent table, but ...
What Can't Project Planned End Date/Duration Be Changed
This is a brand new project record created from a DemandPlanned End Date cannot be altered, when I hover over I see Record has children so this field is calculated from child valuesPlanned duration also cannot be altered with the same message as abov...
Resolved! Hyperlink the field "Task Number" displayed on time sheet portal
Hello, We made a small change to the columns list within Time sheet Portal. However, we would like to have the first field (Project number) to be a hyperlink. Currently, it shows the "State" value in first column when you place the cursor on "three d...
Resolved! Why with Agile 2.0 does it add additional story points to the Total Points commited to the sprint when you move a new story in?
The total committed points field in the old Agile module in SN locked down once you committed to the sprint, so the total number of committed points never changed. We've upgraded to Agile 2.0 as well as Madrid and now it changes the total committe...
Resolved! Need to call a workflow from the business rule and send the values to the workflow , so that i can use that values in wf.
- i have created a work flow and that needs to be triggered from the business rule and need to pass values to the workflow and need to fetch that values and display in the workflow , i tried many ways i'm able to trigger the workflow , but not able t...
Resolved! Create Project Task Template including Checklist
I need a template for a project tasks that includes a predefined checklist. How could this be done?
