Hey All,Historically, our instance has used the Incident_state and Problem_state fields for those to task types, but I'm trying to move towards using the State field on the Task table. This is all fine, but we are trying to report on the state field ...
I haven't found a way to migrate database views. I've tried the following:Update sets yields this error:Could not find a table u_test_users_companies this update requiresWhat should I be doing instead?
We used to have the express version of Service Now and recently upgraded to the enterprise version and I am trying to get my head around scripting. Got the basics but having problems setting a currency field through a client script on change of anoth...
Hi allThis might be a beginners question but let me ask something about allocating resource in PPM.When I try to allocate user by this procedure,1. Create Resource plan2. Request3. ConfirmError message "User xxx could not be allocated for the perio...
I was ondering why the 'project_user' role contains personalize_control, personalize_dictionary, personalize_form, personalize_list, personalize_responses, personalize_rules, personalize_styles, task_editor, and personalize_choices.These roles seem l...
We are having some challenges with dates on our projects, I am hoping the community can help me to understand what ServiceNow's intention is and perhaps any recommendations that we might apply to our practice. A project has Planned start date and pla...
I have a question regarding the PPM tool and project documentation (charter, statement of work, UAT). Do other people using the tool simply attach this documentation to the parent project or do they create documentation tasks to have it completed? Ju...
Are there any Admin rights for the Project piece of SNOW? Our enterprise will not provide general SNOW admin privileges, but thought there might be something different for the Project side. Thank you, Bryan
Hi all, we have little Problem with Reporting on SLA's and I would like to ask you if you may know a way to solve this. We have two Groups mainly working on Incidents, if Group A did not find a solution it escalates the INC to Group B. As we Report...
Hi,I want an email to be sent when a specific date field has reached 30 days before the actual date.I have set this on the contracts table but is it not working, does anyone know a script I can use?The field is a date field called u_review_dateWhen t...
My organization wants to make the create new idea module accessible to all the end users. I made the module visible to all the the users, however end users can only view the form but cannot edit it. What should I do, such that end users can create an...
Do the Actual Burndown values in the Burn Down Chart pull from the values in 'A' (Actual) on the story card in the Task Progress Board? Does it pull from 'Actual Hours' on the Scrum Task form? (Are these the same #)? Is the chart updated right away...
Hi.I have a project with 12 tasks. One task is 100% complete; however, the project itself is still showing 0%. What am I doing wrong?Thank you!
Hi,Is there any steps back/undo functionality in Planning console? ThanksTiff
I enabled the ‘Enable altering of planned date(s) for task in WIP/Closed’ option in our test instance and now I can edit the Planned Start Date on projects, which also updates the Project Planned End Date automatically. However, the Planned duration ...
