Cannot change the planned end date of closed task

I have created a project template and applied it to a project with automatic calculation (also tried with manual).   Even when i start the project today in the planned start it gives me these errors when closing the task.   The unusual part is that i...

Time worked and Time cards

Can someone please tell me exactly how the relationship between Time Cards and Time Worked works? I'm trying to test the auto-generation of time cards when Time Worked is captured and I'm having problems. Here's my scenario:1) Auto-fill a user's time...

What is the purpose of using Assignment Groups and are they needed for managing project tasks?

What is the purpose of using Assignment Groups and are they needed for managing project tasks? Our System Admin currently has Assignment Groups as a mandatory field when creating a project task. However, I am finding that this is an issue since my re...

Hi All,We are moving from SM9 to service now and are not clear on how we can handle enhancements for which we dont have any module in Service now. Can we use Demand management for enhancements ??

Hi All, We are moving from SM9 to service now and are not clear on how we can handle enhancements for which we don't have any module in Service now. Can we use Demand management for enhancements ??

Adding cost center for a CI in CMDB

In our CMDB we are about to specify cost center for a customer on a CI. The main idea was to extend [core_customer] table and add fields to the extended table (called [u_customer_cost_center]) to specify a cost center for a customer. So that a specif...

Can you assign multiple resources to a single task? (i.e. for ongoing weekly meeting)

We are looking at the differences between our current integrated Project Management and Resource Capacity planning system and noticed that in ServiceNow   that only one resource can be assigned to a task,   At this time in our current system we can m...

Changing from Scrum view

I've been unable to change the Form view on Stories from Scrum to any other view.     I'm doing this as admin and have verified that no View rule exists on rm_story.     Is there some global script/setting that is controlling this behavior?

Assistance needed to report on VIP incidents

How do others report on incidents that are associated with VIPs?   We have a need to create a report for seeing all open incidents that have a VIP as the caller.   Has anyone created this report?   If yes, please share how the report was created.Than...

UI Action to save and update

Hello,I have the below UI action which works great. However, when it is clicked I would like the record Updated (Saved).What do I need to add to the script in order for this to happen?function listener(){var formalName = g_user.getFullName();       ...

Demand Management- Risk value and Size

Hi All,I have seen the Risk , Value ,Size calculation based on that the position of the demand is decided in the workbench in any quadrant.Can any one explain, How demand management calculates the Risk ,value and Size ( Technical & functional explana...

I want to access via API rest to release management capabilities (create, update and modify release) to connect with TFS or VSTS

Cost plan, Cost breakdown, Expense line, Resource plan, Time card

Hi,Can anyone tell me the relation between the Cost plan, Cost breakdown, Expense line, Resource plan and Time card.I could see that when I create a project/demand and associate a resource plan, cost plan got auto created with cost breakdowns. Once t...