I'm very interested to learn how other organizations are using Project Tasks. I would like to hear from everyone to know whether they are:maintaining the overall project plan completely within ServiceNow, ormanaging a select subset of tasks in Serv...
What is the difference between Issues and Defect linked to a project ? We find both as tab on each project.If they are 'kind of incidents', then what is the difference with them and Incident managed by Incident Process ?
We're looking to allow our project workers the ability to create Time Cards as well as make the Week starts on field editable so they can capture things like admin work, training, etc, This would also allow them to go back and create time cards in ca...
Hello,I have been working with Managed Documents and have tested out different access levels. In the Wiki it states that the Classification and Audience are as follows:Classification - Defines document restriction level, such as public, restricted, o...
How does SNOW address file scanning requirement where some end-user update the SNOW ticket with an Virus / vulnerable attachment?
How would you go about exporting Test Suites/Test Cases from one instance to another? I started to create a test suite with test cases in my personal dev instance before we upgraded to Fuji (for a temporary repository) and now I would like to migrate...
Hello,I've been looking into the PPM plugin and it's capabilities and I've run into a question I can't seem to answer. Is it possible to report defects related to a particular project. Is there anything OOB that does this? I can see them at the...
How are you all leveraging ServiceNow to rank requested projects (Demands, for those of you in Eureka))? Are you just exporting the requested projects into Excel and ranking via a spreadsheet and then manually entering a rank into a ranking field? Ar...
Our client has PM's that will assign tasks and link it to the timecard from Project Management suite, but I was wondering if they will need to buy licenses for the assigned to enter their time.
What type of Demand Management metrics are you tracking and how are you doing it? I am working on developing our Demand setup and have been given a few requests for different metrics to report on but at first glance not sure SN can do it. Below is a ...
Is there a particular reason why only one Agile phase can be placed in a project? Further, is there a reason why only one Team can execute it? (also, if anyone has any insight, please see my thread on "teams vs work groups")
I'm reading through this documentation Themes, Epics, Stories, and Tasks in Scrum - ServiceNow Wiki on assigning a Story to a Project, and have a few questions/ points of clarification I need help on.The documentation says:"When a story is assigned t...
We are just beginning our journey with ServiceNow. Workshops were just held last week. We will be going live with Fuji. I see instead of being able to specify those extensions we will not allow for attachments, we must list all those we will al...
We are preparing to patch to Eureka Patch 10. We have cloned Prod to PreProd and applied the patch. In Prod, some of our Knowledge articles have screenshots within them, displayed as part of the article. They also show as .png attachments in Ma...
MS Project Import to PPM Resource Field MappingCan someone describe what match is performed with the assigned to in service now?What specific field in the user record is it matching against?thanks everyone
