Capacity planning for Resource and capacity management in Strategic planning workspace
Can someone share some supporting documents to configure Capacity planning for Resource and capacity management in Strategic planning workspace
Forum Posts
Resolved! When to use Sub-Projects and when to use Project Tasks
I appreciate this is something of a subjective issue, but I'd like to get your opionions on this: Given that, in the new (and awesome) project workspace, you can now see the tasks in a Sub-Project in your Project Planning view, when would you use a...
KPIs and Metrics for Post-Implementation Value Realization
Beyond on-time delivery and budget tracking, what KPIs or metrics have you used in ServiceNow to measure actual business value delivered post-project (e.g. ROI, user satisfaction, reduction in incidents)? Has anyone linked those metrics back into Str...
Resource Allocation Conflicts Across Portfolios / Programs
When resources are shared across multiple programs / portfolios in ServiceNow, how do you manage conflicts or overbookings — especially when estimates shift mid-project? Are there recommended workflows, dashboards, or approval gates to prevent resour...
Hybrid Waterfall + Agile Projects in a Single Portfolio
Has anyone implemented a hybrid delivery model within one Project Portfolio in ServiceNow (i.e. combining Agile-sprint work with Waterfall-style phases)? How did you model that in SPM/PPM, and how did you handle dependencies, tracking and progress re...
Audit Logging & Traceability for Approvals and Changes
What’s the best practice in ServiceNow to maintain a full audit trail of approvals, scope changes, and resource shifts in a multi-phase project — especially when projects span Agile and Waterfall components? Which modules/features (or customizations)...
Tips to handle unplanned scope creep in SPM projects
Please share best practices or tips to handle unplanned scope creep in SPM. projects which can be tracked as a metrics at the end of project.
SNPI - - Agile Planning Simulator Assessment
Anyone know why this occurs? I tried different ways to update the stories theme and epicexactly like the example provided but I still get it wrong.
Alert level: critical. Resource assignment cannot be created for task with non-attribute resource...
We recently converted Resource Plans to Resource Assignments and now whenever we try to make a change to the converted Resource Assignments we get this error: Alert level: critical. Resource assignment cannot be created for task with non-attribute r...
Resolved! Custom vs OOTB field to use on Demand to populate Breach time
Hi Community, We have some SLAs attached to Demand records and the requirement is that Breach time should be displayed on the Demand form. We have been looking at OOTB fields we could potentially use before taking the route of creating a custom field...
Regarding Project console and system properties com.snc.project.fire_brs_from_planning_console
Hi Team, I need some assistance. We are updating the com.snc.project.fire_brs_from_planning_console system property to true, which should enable Business Rules to fire on save from the Planning Console. This applies only when inserting or deleting ta...
Demand Templates with Resource Assignments
Hi All I am working with a client who are looking to migrate their demand process to SPM Demand. Their current tool allows them to select a template for a demand eg. 'Medium sized SaaS implementation', which then populates a proposed end date (8 mont...
[ServiceNow Xanadu] Cost Plan: Budgeted Cost
I have a ServiceNow Xanadu question related to Status Report > Cost > Cost Details > Budgeted cost > $0.00. In general, it seems the Other Opex cost type populates as $0.00 even though I've updated my cost plans. How do I get my status report to refl...
Monetary benefit missing in new Project Workspace - Financials
Hello experts,In the classic project workspace, under Financials, it is possible to view also the monetary benefitIt seems to be missing in the new project workspace, under the Financial, is SN planning to add it there in next release or can it be co...
Limitation in Hybrid Projects: Agile Phases Only at Top Level?
Hi everyone,I’m working on structuring a project in SPM (ServiceNow) and I’ve run into a limitation I’m not sure how to handle. I created a hybrid project so I can use both Project Tasks and Agile Phases. Ideally, I’d like to create a Project Task an...