In ServiceNow's Strategic Planning Workspace and Resource Management module, how can I accurately account for the capacity of a resource who belongs to multiple resource groups? For example, if a resource splits their time 50/50 between two teams, is...
Hello, I'm looking to create a schedule that considers time off in lieu. For example, if a holiday always occurs on the first day of the year, i.e., New Year's day, and that day is a Saturday or Sunday, I would like the schedule to move the time off ...
Hello,I’m working with the Strategic Planning Workspace (SPW) in ServiceNow Xanadu release.In the Portfolio Plan view, there’s a Sidebar that shows items like Goals, Planning Items, and so on.In the roadmap view when I click in a project I’d like to ...
Hi team,I have a question about PPM module Xanadu/Yokohama versions.Xandu/Yokohoma "pps_resource" role is required for users marked as users to be managed in PPM.Is this a free role ? No license fee is required ?If it is not free, do we need to purch...
Occasionally we get Service Requests that really should be entered as Demands as part of SPM. What are the best practices for getting service requests out of the operational queue and into the demand queue? ThanksFrancis
Our IT organization is introducing Demand management to our ServiceNow work intake process. Until recently, our IT Service teams have used the RITM and Incidents as our method of work intake. From a RITM we would create FETR if development/config...
Hello Community, We installed the Enterprise Architecture application and we are working on populating the TRM product list in the Technology Portfolio section of the application. We ran the OOB job called "Populate TPM Discovered Technologies and L...
Hello all, I have a request that is requiring auto filling/selecting the resource plan on users time sheets when task work time cards are added. For example, if you add a time card to a time sheet from the 'Other' category (Admin, Meeting Time Off, e...
Has anyone explored how pm_project_template_config rows are used by the Project Template engine? I’d like to validate how GlideProjectTemplate.apply() from the Script Include ProjectTemplateAjaxService respects—or doesn’t—Project Template Configurati...
Dear All,We are using Yokohama SPM - Strategic Portfolio Management - and want to use Resource Plans/Resource schedulingOur users want to be able to add non-human resources e.g. equipment and be able to add them to project plans and do scheduling and...
I am trying to change the category associated with tickets. For example, when you select add a time sheet on a SCTASK in the portal, it creates an entry and automatically assigns it to the "Task work" category. We would like to change this to a custo...
We are currently implementing the Resource Management Workspace for our organization. We noticed that whenever we are creating Resource Assignment system is creating resource plan in allocated state directly even if the Resource Assignment is not App...
Hi everyone,I'm facing an issue where, after all stakeholders have approved the project and it moves from G0 to G2, the phase field takes time to update. However, the email notification is triggered immediately, before the phase field reflects the co...
We're preparing our migration to the SPW & Capacity workspaces and our process owners are asking for data on 'who' is currently using the legacy workspaces. I have been unable to find any information or table data that would help indicate 'who' and ...
