Cannot Change Project State to Pending , unless all tasks are moved to Pending

[Nazia1]

I have a Project which is currently in work in progress and have two tasks.

The first task is closed complete and second is pending.

I am required to make the project as Pending but it wont allow unless all the tasks are set to pending but ideally one of the task is closed complete.

Is there any suggestion how to handle this.

[Nazia1]

Hi @Miguel Donayre ,

The use case is , we have some Infra Projects and some of the tasks got completed like procuring the devices but we cannot move to development or making changes because of  some delay from vendors or site issue .(i.e 2nd task)

The project is still active.Its just we want to put it on hold or pending without touching the state of first task (because it is actually completed).

I hope, I was able to explain the scenario

[Miguel Donayre]

Dhiren is correct ... there is no OOTB way to put a project "on hold" :(.

There are options, one is what Dhiren mentioned.

Another is to add a new State field to the Project state. I know everyone is going to stay don't mess with Project states. However, in your case I see no other option but to add a new state. 

You will have to follow this documentation exact in order for you not to mess anything up and you will take on some technical debt. 

https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/project-management/ta...

[Dhiren Aghera]

Hi, @Miguel Donayre I see the Project states & the overall project state are interrelated and are dependent on the state of the child tasks. Just thinking it aloud instead of using the state field, wouldn't it be better to use the "Phase" field, which is more manually driven with no BR, UI policies associated with it. Just add a choice of "on-hold" along with other phases. 

[Miguel Donayre]

 I would agree that you can add a sub-state, it would do the same function. Either option is a good option. It comes to the willingness to add a new column for the sub-state field vs adding a state. 

[Nazia1]

Thanks @Miguel Donayre : This really helps