Goal/Target relationship error
Hi Everyone,We are encountering this error message when a Demand with Primary goal is updated, what's triggering this error?Regards,Diane
Forum Posts
Resolved! email notification to prevent generating emails to guest@example.com and test@xyz.com
@Ankur Bawiskar Can you please help me on how to prevent generating emails to specific email id in servicenow.but other should work properly.Is there any specific way that we can stop email to guest@example.com are generating some performance issue....
Custom Schedules for different working patterns
Hi all,Can anyone tell me the best practices when it comes to setting up custom schedules? For example, we have 4 people in my team who work different hours compared to the standard schedule, and I just want to ensure I set them up appropriately in-l...
Resolved! How to customize the form in project workspace.
Hello everyone.As a system administrator, I want to customize forms in the project workspace view.(This is the form that appears on the right side of the screen when a project task is clicked on the Gantt chart screen.)For classic view, I can do this...
How to hide all "Change Task" and "Change Request" items on the Resource Management Workspace.
Hello, Trying to hide all "Change Task" and "Change Request" items on the Resource Management Workspace. Any ideas on how can this done? Highly appreciate any suggestions. Thank you!
Resource Plan Confirmed/Allocated Cost is not calculated accurately
Greetings, We have created a resource plan with the resource type set to 'ROLE,' and the associated task rate model is populated with "Rate model" (which contains Resource Role & Users - refer to the snippet: Rate model).When the resource plan is cre...
Resolved! Permissions for Capacity Planning
Hello, I am trying to configure Capacity Planning in the Strategic Planning Workspace. What permissions do I need to be granted to have permission to access to capacity planning? I am viewing this message in the portfolio plan that I have created.
Can anyone help with Industry Standard Implementation of PA based dashboards?
Hi Community, I want to know where can I find industry standard implementation of PA enabled dashboard for ITSM and other modules? I am a bit lost in terms of where I can find them. I have been tasked to find the current industry standards for a Perf...
Related Record tab in Project workspace
Hi All I wanted to add "Related record" tab in project workspace and under that all related list should appear similar to the incident record in service operation workspace. Currently , the related record is shown in the project workspace as individu...
Resource Management Workspace Assigns Hours to Incorrect Task
Hi everyone,We're experiencing an issue with Resource Management Workspace in ServiceNow. When users submit their timesheets, the actual hours entered for Project A are appearing under Project C in the Resource Management module. However, the timeshe...
How to mark Resource Assignments as complete?
How do you complete a resource assignment? Earlier in Resource Plans, if there was a piece of task completed before the planned end date, the project managers had an option to mark the resource plan as complete. I am not able to see any such option i...
Creating 'Agile Dev' Story from Agile project x Creating SAFE story and new project workspace
Hello, I'm trying to understand the relationship between Agile stories/epics, SAFe stories/features within the new Project Workspace in ServiceNow, specifically when the project execution type is Agile. I'm seeing inconsistencies and would like to as...
Resolved! Create new Agile group or add Agile to the Assignment group Type?
Trying to understand if its best practice to create a new Agile Group for users or if by adding "Agile Team" to their existing assignment group that is the same thing. What is the purpose of each? Does one grant more access than the other? Not fo...
How to use Project workspace for Engagement project
I am unable to use project workspace for Engagement project. Request the process to use it.
Additional planning attribute is not showing on Resource Management Workspace
Hi All,I have added and configured an additional planning attribute. It is showing in SPW under resource capacity as well as resource assignments but cannot see it under Resource Management workspace. There is no option to add the additional attribut...
