Demand - Operational Uses Cases

Hi, Someone can provide the few use cases/ examples on Demand - Operational category. Generally, we use ITSM ICP modules for operational activities. Thanks,

Set up dependencies between projects

I want to set up dependencies between projects.If you set up projects for Parent and Child in the Planned Task Relationship table (planned_task_rel_planned_task), you think you can set up dependencies, but if you put a project in one of them, the oth...

Adding Visual Task Board labels to form

Hi. When using the visual task boards you can add labels. How can I add those labels to the actual task record, so I can also see them when opening the task? I.e. SAFe features or stories?  It is not so usefull adding a label if I can only see it on ...

Feature Cycle Time Actual Start/End Date

Hello! Currently in ServiceNow, the "Actual Duration" on a feature cycle time is calculated by taking the difference between the moment a feature is moved to an "In Progress" state and the time it is marked as "Completed," essentially calculating the...

Is 'Project Workspace' included in standard license?

Hi there, I'm trying to implement 'Resource Management Workspace' and I noticed I need to enable a particular system property that is part of 'Project Workspace' app (sn_pw.enable_resource_planning) in order to show the related list "resource assignm...

Redirecting user to new project workspace

Hello community, I am seeking an advice. Customer is transitioning to a new Project Workspace. Given the Demand form still uses the classic UI and any reference to the project, opens the project in the classic UI, this creates an inconsistent experie...

SPM Planning Item Status

We are going live with SPM soon and trying to determine how the status field on the sn_align_core_planning_item and extended tables is updated. By default, it's not delivered on any of the form views and while I can make it available to my users to m...

Disable "Copy from previous Time Sheet"

Hi Community! Does anyone knows where and how I can disabled the button on the Time Sheet Portal?In a long run, I would like to create a query to only allow to copy active tasks but for a short term, I would like to disable it and I cannot find it. P...

Cost Plan Type external labor capex not transferred from creating Project from Demand

Hi All,We are using ServiceNow to manage our projects and demands, and I’ve encountered an issue during the demand-to-project conversion process.When I create a demand, I can add a resource plan that generates a cost plan of type Labor Capex. Additio...

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Reconciling Demands to Projects using the Reference fields

Hi All, We started our implementation of SPM introducing Demand Management, and are adding in Project Management. We did an import of projects in our environment and are looking to link the projects to the respective, existing demands using the out o...