Hi,I want to show the record number on Header next to " Trouble Ticket" . Please refer the below image. There is a Number to this record and i want to populate that next to Trouble ticket. Please let me know where i can change this.Thanks,Raghu.
Can someone help me an idea on how to trigger a record update in workflow?I have a catalog with asset record fields, when this catalog item filled in and submitted approval workflow should trigger and after approved it should capture the changes from...
I need to pass the retrieved value from g:evaluate outside of it. Here in the below script i have inci.name from g:evaluate want to pass it to <td> tag .how can i do this?<tr> <g:evaluate var="jvar_data" object="true"> var inci = new GlideRecord(...
We are using the HR platform and when using the Employee Offboarding it auto populates that description. Does anyone know how to modify the way it is populating? I am wanting to make a few changes
I tried "Enable All" in Eureka instance, but that does not exactly give you the list of all BRs actually executed on any record.
HI, I am actually getting user full name by using the following script('user', gs.getUser().getFullName() );How can i get the user full name as well as user id.ex: Nandakishore (nkishore)Thank you:)
Which is the best way to go about in accessing server side information from a form level. (I am trying to find the better way among these two to access the parent record values on the child record on a form level).
Hi,I have a requirement when an Incident is logged via email to generate a number of Fields. The ticket will be already logged at this stage and going by the Short Description it should populate the relevant fields (like an auto populating template)....
The licensing structure on our ServiceNow account has is as follows:* We are charged for all users who have any role besides the "user" role.* If a user has any role aside from the "user" role such as "itil" or anything else then that user is counted...
Hi Everyone,Is it possible to restore multiple records from Archive log tables?Once i open the record, then i can see the related link to restore record.however is it possible to restore multiple records in a single go..any script or anything which i...
Is it possible to create a demand directly from an incident or service request? For example, a user submits a ticket (regardless of whether it is an incident or a service request) and it is determined by SMEs that it would take over 40 hours to fulfi...
Hello,I am calling save function at a set interval. I am setting the focus to an HTML field on my form but the cursor stands at the beginning of the text in HTML field each time the form loads. How can I write a script that puts the cursor at the end...
Hello,We would like to make a custom report from the time_card table that displays all records for a single month.First, let me explain how the time_card table is set up. The entire time_card record revolves around a date field called "Week Starts On...
When a project gets created and a project task has no predecessors and has "Start on specific date" does the project automatically starts and changes to work in progress when the date hits? I don't recall that it should, but we have some of our u...
I have a web service posting data to ServiceNow. The default import tables reside in the global app scope, and we currently have transform maps that act on that import to populate another table in the Global Scope(sys_user)....now, I would like to ac...
