Hi,I have added a new Choice Field on my Change Request form called Submitted As and is open for users to select a drop down option.Once the change has been submitted I was this field to become Read Only.A change would be classed as submitted when th...
Having trouble assigning stories to sprints in Agile 2.0. I did not use the Sprint Planning Board to build my stories and now I cannot figure how to assign them to a sprint. I know it has to do with the Assignment groups. On the story form I do not h...
Good morning! Hopefully an easy question - in the Agile module, I am having issues allowing people to "Create Agile Groups" according to the documentation, they just need scrum_master or scrum_admin. The user has both the groups, and is still receiv...
Hi,i have an issue where the project task's actual start dates are not rolling up to the project. Does anyone know the proper logic or where exactly to find where this is run?I'm struggling to find out why its not rolling up to the project level and...
Real time examples for the schedule jobs and batch scripts? What is the use of this and where it is used? Please explain me with the different scheduled jobs?When and why the On Demand Scheduled Job is used? Please help me with the step by step ans...
Hi Everyone, There is a Reference field (EPIC) on story form and this field is referencing to 'rm_epic' table. Earlier when I click on this field then I am able to see records. However, I feel that after London Upgrade when I click on this reference ...
Hello,I'm looking for help with being able to have multiple labor rate cards, per user. This has come up because Company X is having issues getting their actuals to line up due to having different rates with different clients, per role/person.Any h...
I Am preparing for Interview can anyone please help me with below answers With CMDB, what common issues do you see with customers’ CMDB?· When integrating third party CIs, what are the steps to ensure that duplicates or invalid CIs are populated in...
Hi, I wonder if I am doing something wrong when allocating resources to a project. This is what I am doing: I had users assigned ppm_resource roles, and then imported project from MS Project. For the tasks that had users assigned in MS Project, reso...
We are trying to create an interactive filter based on Short Description or Project number so that people can choose a specific project and filter all the reports on the homepage.
Hello, we are looking to bring the "notes" field into reports we do on time cards / time sheets. I haven't figured out where this field actually lives yet, as it doesn't seem to be a part of either of those tables. From what I can tell, whatever is e...
Hi, I need to create some trending reports in Service Now that show a quarter to quarter trend up to six quarters. What would be the best way to create such a dynamic report? Is it even possible? Thank you for all your support on this!
Hi Team, We are testing the agile module in our development instance. But when viewing the Agile Board, the Sprint board says "you do not have access to this board." For the module I have setup an agile group, created a release, sprints and stories w...
We are having some very impactful performance issues in our instance. We are concerned because we are on the verge of populating our CMDB with multiple data sources -- but we aren't comfortable proceeding considering the system performance is already...
Hi, We are trying to implement 'a single front door' for all our demands. To do this, I want to be able to direct end users to a landing page and have them create a demand, any type of demand. Based on the 'type' of demand, I then want the demand man...