I've been having an issue with the Pause Conditions on SLA Definitions. The SLA needs to allow for starting when a ticket is assigned to a specific set of groups, and pausing when it is no longer assigned to one of those specific teams or if the stat...
Hi All,Posting here as Test Management (TM) comes under the project-portfolio with financials plugin.We're investigating the TM plugin to support our UAT processes but while most of it makes sense there seem to be some missing functionality.TM doesn'...
I'm attempting to add a resource group to my instance from resources > groups in the navigator. I click on the 'New' button and create my group (I'm logged in as sys admin) then click Submit. When the page reloads the group is NOT there. Does anyone ...
Is there a way to configure the my visual task boards view so that VTB cards display different information? Right now I have many VTBs from projects I am running, but I cannot distinguish which cards associate with which projects. I would like to add...
We are trying to implement Demand in a new part of the business and they have new requirements for Assessment questions. These have no overlap from the other part of the business. !We are trying to determine if it is better to implement this as a n...
We are in the process of moving all of our projects onto Service Now. Do you have any top tips for ensuring a successful implementation / transition onto the PPM tool? we are currently manual with some Project Managers using spreadsheets to manage pr...
Can anyone help me on the below issueI am trying to implament a choice list which only displays specific values for when certain companies are selected. Does anybody know if this at all possible? If so, could someone help me in the right direction?Fo...
hI, I am looking to link my Demand record to my Change record once my Demand record is approved. When it is approved, I want to send an email to the stakeholder(s) telling them to open a requisite change record to reflect their demand record change...
Version: Kingston Module: Contract Management What is the difference between extending the contract and renewing contracts in SerivceNow? Our process is really simple, prior to a contract expiring we request a renewal quote, perform the purchase, a...
This is a reference qualifier used for selecting project manager in pm_project table. But not understanding the segments like what is SNC, What is PPMConfig.so please help me with this.Thanks
sys_user_group not available when trying to select it for a "Table Transform Map" . . . and this table is referenced in the Agile Development Startup Guide (Kingston). Can anyone answer why I am not seeing it as a selection (renamed possibly?)
Actual Cost and Actual hours are not calculating from Time card in Resource Plan.
Hey All,Historically, our instance has used the Incident_state and Problem_state fields for those to task types, but I'm trying to move towards using the State field on the Task table. This is all fine, but we are trying to report on the state field ...
I haven't found a way to migrate database views. I've tried the following:Update sets yields this error:Could not find a table u_test_users_companies this update requiresWhat should I be doing instead?
We used to have the express version of Service Now and recently upgraded to the enterprise version and I am trying to get my head around scripting. Got the basics but having problems setting a currency field through a client script on change of anoth...
