Default Roadmap Color Issue

Bruce7
Tera Contributor

Hello,

 

I've seen this question posted but haven't seen a resolution to it so attempting again. In the Portfolio Planning Workspace, when attempting to do Color By with Status, I get the following colors for RYG. We'd actually like to see Green for Green items, Yellow for Yellow items, and Red for Red over the colors that are displaying. How does one make this change? Or is there a variable that needs to be populated someplace with a value? Note, the colors that display for Status for the Portfolio Plans is working as expected, this is just a Free Form Roadmap issue.  Thank you.

 

Bruce7_0-1732646657475.png

 

7 REPLIES 7

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi @Bruce7 ,

Apologies for missing sharing the response. I have checked and in the internal team nobody has experience this issue.

I think it is better to raise a support case and the support team would be able to identify the root cause in that particular instance.

 

Thank You!

Namita Mishra

Bruce7
Tera Contributor

Hi @Namita Mishra ,

 

So to help assist with trouble shooting this, are those color settings housed in a table or referenced by a variable somehow? I'm wondering if I could check out how they are configured and maybe provide a resolution to just update a setting someplace. Thoughts?

 

Thank you - Bruce

Bruce7
Tera Contributor

Hi @Namita Mishra ,

 

Possible suggestion for a table or variable that is used that influences the color that's displayed?

 

Thank you - Bruce