Demand related question

Geeky · ‎03-02-2019

Hi All,

can you answer below questions?

Who all can Qualify and approve the demand?
Can a demand have more than one idea associated with it? (Correct me if I am wrong - only one demand can have one idea)
How stakeholders are added to the demand automatically? (Correct me if am wrong - they get added based on the selected portfolio from stakeholders table if you have any associated with the portfolio.)

Pooja Mallikarj · ‎03-02-2019

Hi,

When the user submits an idea and the demand manager approves the idea, automatically creating a demand from that idea.

1. The Demand Manager can Qualify and Approve the Demand.

The demand manager can also select multiple ideas on the Ideas list and then select Accept, Defer, or Delete from the Actions choice list.

2.Yes, a demand can have more than one idea associated with it ,to pro-grammatically associate multiple similar ideas to a single demand.They can have many to many relationship ,if not you can create many to many relationship.

For details you can refer the below link.

http://wiki.servicenow.com/index.php?title=Creating_a_Many-to-Many_Relationship

Demand managers can enhance a demand request by adding stakeholders, requirements, risks, decisions, and resource plans.

3. When a demand is submitted, the demand stakeholder list is populated automatically from associated portfolio. You can also add stakeholders. To add a person to the stakeholder list, scroll to the Stakeholders related list on the Demand form, click New to create a record, and fill in the form.

When adding a stakeholder from the demand form, the Portfolio field displays the portfolio that was selected on the Demand form.

A demand can have multiple stakeholders and a stakeholder can be associated with multiple demands.

The newly added stakeholder is automatically associated with the current demand and any other demands that use the same portfolio.

Please mark it as correct /helpful if it helps for you.

Regards,

Pooja

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Pooja Mallikarj · ‎03-02-2019

No, system will not create a new demand each time .Because we are adding multiple similar ideas into a single demand and we can add only accepted idea to demand. So whatever ideas we have under demand are only accepted ideas.So ,it seems like their is one to many relationship exists between demand and idea .

You can refer the below sample thread,it looks similar like demand and idea relationship(one to many)

https://community.servicenow.com/community?id=community_question&sys_id=33db8be1db9cdbc01dcaf3231f96...

So in the above reply ,i suggested we can create many to many relationship as well if, user have requirement.

Regards,

Pooja

Geeky · ‎03-02-2019

Its only one to one. I have added the Idea related list to the demand and when I associate multiple ideas, system is keeping only one idea added and removing rest all.

You can try it first and please share your feedback.

Pooja Mallikarj · ‎03-02-2019

I tried first in my instance only ,it is getting added in demand .

And i have gone through, below thread as well in that they mentioned we can create many to many relationship as well ,so i suggested.

https://community.servicenow.com/community?id=community_question&sys_id=45480baddb1cdbc01dcaf3231f9619e0

Regards,

Pooja