Developer Instance is offline for more than a week

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rahulpanwar
Tera Expert

‎03-05-2024 02:09 AM

Hi,

 

My instance has been down for more than a week, it is showing the below messages!

 

The instance is offline. Please check again in a few minutes.
 
Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.
 
What is the issue and when can I expect it to be fixed?
 
Regards,
Rahul
 
 
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AndersBGS
Tera Patron

‎03-05-2024 03:01 AM

Hi @rahulpanwar 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

 

  1. wait - nobody can tell you how long it will take
  2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

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Sohithanjan G
Kilo Sage

‎03-05-2024 02:12 AM

Hi @rahulpanwar , 

 

It might be under maintenance or offline. 

1. Go to top right user-profile

2. Release instance

3. Req for new instance

 

🙂

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AndersBGS
Tera Patron

‎03-05-2024 03:01 AM

Hi @rahulpanwar 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

 

  1. wait - nobody can tell you how long it will take
  2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders